There are some local mountains that you can receive a signal with Fido. I am on the sunshine coast and go up Dakota Ridge for xcountry skiing and am able to get a signal. Most towers out here are put up by telus and would likely receive a more reliable signal. Most communities are trying to block towers from being installed for various reasons out here, whether it is aesthetic or perceived risks of a communication tower. That's a whole different debate. If you have an emergency, you can use the make an emergency call on your phone and it will connect through whichever tower is available. If you don’t have a consistent signal while being at work on a mountain, I would suggest you research which carrier would work best for you. There isn't any "gaslighting" going on. We do live in an extremely mountainous and challenging area. Search and rescue always recommend getting spot locators while in the mountains. For me, fido works on Seymour and Dakota Ridge.
Hello again,
@Pupper wrote:...And btw, someone was rescued from an avalanche yesterday because they had reception. I guess if they had Rogers or Fido he would have died.
I am glad that snowboarder was rescued safely. However, that is a completely unfounded comment. There is no evidence of which tower that snowboarder's phone connected. With the exception of voLTE, voice calls and messages are transmitted via the '3G' networks. You, yourself noted that you get 3G reception. That connection would have been sufficient to make the necessary calls.
Cheers
Hello Confusedhere,
Gaslighter?? Not sure where that came from...
I understand there may not be very many Fido/Rogers cellular towers in the area. However, there are bigger issues at hand than simply one mobile company wanting to fix the problem. The issue isn't necessarily as simple as Rogers adding cellular towers in the area. Often, it is the residents in the area who oppose the erection of cellular towers. In fact, the Township of Langley has a specific Telecommunication Tower Policy. As well, North Vancouver has their own Wireless Communication Design and Consultation Policy. Clearly, there needs to be discussion and evaluation with your municipality regarding the need for additional cellular towers (see here).
In addition, the current rules require companies to share cellular towers rather than build new ones (see here). As you note, there are already multiple Telus towers in the area. With the roaming agreements your phone should connect to those cellular towers as a part of extended coverage (Fido-EXT). In order to use data in extended coverage, your device would need to have data roaming enabled. However, there are some limitations to its usage (ie majority of your usage still needs to be your home network).
Hope this helps 😀
Cheers
Yes, although Network Aid says there is no problem, you should still be able to file a report. If you can let your friends in the area that also experience trouble to do the same then our network team can investigate things quicker.
That said, to expedite things you can also gather the information we sent above and get in touch with us. This way tech support can open a ticket and our network teams can investigate!
Hey @Pupper!
Thanks so much for sharing your experience with us, we'd love to help get this resolved.
Have you by any chance reported the network quality via the Network Aid section of the Fido app? We invite you to do that and let others in the area do the same - this way our network team can be aware!
Alternatively, you can also contact us with the specific location. You'll need to be transferred over to tech support and a ticket can be opened. Make sure you have the below info first so that they can send it right away, what we need is :
- The exact place where coverage is weak (exact address if possible)
- How far you need to go before coverage improves (an exact address or cross street)
- The network type - LTE / 3G. Does it happen with both of those?
Please gather that information, and contact us when you can!
Hey @Pupper!
That is quite odd! We definitely don't want anyone to get hurt and not be able to reach out for help! 
If possible while at that location, I would recommend that you reach out to us by phone to speak to a technical support representative.
You can also send feedback directly through the NetworkAid feature on the Fido My Account app.
Are you able to make phone calls when you're there?
Hey @Ansm,
Welcome to the Community!
I am not entirely sure I understand your request about the Fido My account app. Can you please clarify?
Thank yo for the clarification!
If you are located in the same area and are having trouble with your services, we would suggest reaching out to our technical support team via phone as Valerie suggested.
