General Support

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

DO NOT SHOP ONLINE WITH FIDO

On May 9, 2022 at night, via Fido My Account, I found an exclusive offer specially for my phone (#604 72x xxxx).From the apps, there was a side by side comparison between the plan I am using and the plan Fide offering. I didn't see any other conditio...

Resolved! USA coverage plans

Hey, I'm moving to USA for 3 months over summer. I was wondering if there are any fido plans that allow me to keep my number and use my data and make calls in USA without having to get a seperate new US sim? Thanks!

Resolved! credit card renewal .

why is it when you go to renew your credit card info. in sted of message ( pop up ) saying please give us 24 to 48 hours to check credit card info. stupid message pop up comes out saying something went wrong. what do we do we when we see that messa...