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How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Fido checking my credit score without authorization
I called fido to make enquiries about the Google pixel 6 and 6a,wanted to know the difference and make up my mind on what to do,2 days later I see a hard enquiry on my credit report,I called in to ask why? I was kept from speaking with a supervisor f...
Customer Service Rude and Not ready to listen
I have been Fido customer for past 8 years and been myself into customer service for past 17 years so very well know the limit while telephonic conversation and full respect toward CSs. Please listen to my recording and see how rude your customer ser...
Resolved! Samsung S10+ Still on Android 9 WILL NOT 'TAKE' OS UPDATES
I own a Samsung Galaxy S-10+ purchased back in November, 2019. I purchased this phone FROM A THIRD-PARTY RESELLER THROUGH Best Buy Canada (wherein I live). The price on the phone at the time was ‘Really Good’ – roughly $500 off the Current Retail Ask...
Unable to use roaming abroad
I'm currently abroadBefore leaving Canada I checked that roaming enabled by sending SMS message to FIDOWhen I arrived my iPhone 13 is not connecting to any networkI followed all the instructions on FIDO website. Turned data roaming on and off. LTE or...
Used service for one day and got billed a full month
Hey Fido team, I received full amount of bill that is for whole month, although I used service for a day and then terminated it. Please help me out with this.
