So I got the standard "your payment is due" email and I logged into my account to pay and for some reason there is a message that says "You have a past due balance that is subject to daily interest charges." even though I pay in full as soon as I get the email notification (well in advance of when it's due). I paid the monthly amount due in full as I do every month and my balance shows as $0.00 (payment isn't due until December 12th or something like that) but underneath my current balance of $0.00, there is a message that says "Past due $4.52 of total balance. Payment not required" and this mysterious past due balance does not show up on any of my invoices.
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My account is also showing "Past due $113.00 of total balance". I haven't missed a payment. This is showing up when I login from the browser. The total due is only showing my usual bill. I am not sure where this $113 is coming from. Please help. Thank you.
Same here. I've paid every bill on time and my bills show that there is no carry-forward amount, but I'm get a warning message that my account is past due for some random amount. C'mon you guys. Fix this issue already.
I am also seeing the message "You have a past due balance that is subject to daily interest ccharges" however it's showing my total balance owing is $0. Can anyone advise if/when this will be fixed? Will I actually owe anything?
We apologize for this inconvenience. We are aware of this, and we can assure you that our support groups are working on the resolution.
To clarify though, this is a display discrepancy only. If your total due amount is $0, there's no past due balance and you can ignore the message.
As attached, somehow I got a $67.8 of past due balance, even though I have paid every bill on time.
So I suppose I somehow missed a month of payment, and therefore I paid double this month, but the past due balance simply won't go away.
How do I get rid of it?
Thank you so much for your help.
I called Fido in October regarding this random message saying I have a past due amount to pay and they said they have a technical issue they are trying to fix. However, after one month (Nov 27 today) , nothing has been done. I still see the message and my payment history does not include the payments I made after June 2021. I am concerned, as Fido never acknowledged in an email that they have a problem. I will call Fido and request something in writing from them to demonstrate I did my due dilligence in dealing with this. I am upset they never emailed the customers to apologize for this issue. It has taken a long time and the message is still there.
I am also experiencing a similar situation where amount due (balance) shows as $0.00. However, it still says that there is an amount past due. No amount is mentioned. The weird thing is that my payment history shows only as far as May 2021 and I have payment confirmation for each period till date. Something doesn't sit right.