Get Started
Get the most out of your community experience
OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
First Bill for new Internet Connection
Hello: I am trying to understand my first bill for a new internet home connection ($45 per month net of $30 credit for the first 12 months): Jan 25, 2021: Order placed for a new connectionJan 26, 2021: Modem receivedFeb 03, 2021: Bill received fo...
OBS video stream dropped frame (upload issue)
Hi, I have constant dropped frame trying to stream to Facebook Live using OBS. At first when I install the internet, upload was always less than 2Mb/s (I have 150/15 plan).I've put a ticket in and now upload speed seems stable (mostly 16Mb/s flucates...
can't get a human on the phone
please stop playing the same really bad music over and over and over and over again while waiting to connect to customer service, the wait time is really bad and the music makes it worse. dont make your customers listen to the same song over and over...
$150 Gift card for Home Internet
Hello, I signed up for home Internet with Fido about 4 months ago during the promotion that came with the $150 Amazon gift card. However, I have not received the gift card despite being subscribed to both the phone plan and Internet service from Fid...
Payment Arrangement Fido
Hello, I recently made a promise to pay over the phone with a representative who told me the only way our agreement would stand is if I call in to make the payment. Which I've never heard of because I was going to do it online however I agreed. Ive ...
