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First Bill for new Internet Connection

Hello: I am trying to understand my first bill for a new internet home connection ($45 per month net of $30 credit for the first 12 months):  Jan 25, 2021:  Order placed for a new connectionJan 26, 2021:  Modem receivedFeb 03, 2021:  Bill received fo...

IMS25 by I'm a contributor level 1
  • 1336 Views
  • 1 replies
  • 0 likes

OBS video stream dropped frame (upload issue)

Hi, I have constant dropped frame trying to stream to Facebook Live using OBS. At first when I install the internet, upload was always less than 2Mb/s (I have 150/15 plan).I've put a ticket in and now upload speed seems stable (mostly 16Mb/s flucates...

enochcheng by I'm a participant level 1
  • 1136 Views
  • 1 replies
  • 0 likes

can't get a human on the phone

please stop playing the same really bad music over and over and over and over again while waiting to connect to customer service, the wait time is really bad and the music makes it worse. dont make your customers listen to the same song over and over...

Louis1111 by I'm a participant level 1
  • 1093 Views
  • 1 replies
  • 1 likes

$150 Gift card for Home Internet

Hello, I  signed up for home Internet with Fido about 4 months ago during the promotion that came with the $150 Amazon gift card. However, I have not received the gift card despite being subscribed to both the phone plan and Internet service from Fid...

Sndjx by I'm a participant level 2
  • 877 Views
  • 1 replies
  • 0 likes

Payment Arrangement Fido

Hello,  I recently made a promise to pay over the phone with a representative who told me the only way our agreement would stand is if I call in to make the payment. Which I've never heard of because I was going to do it online however I agreed. Ive ...

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Thowell by I'm a participant level 1
  • 1183 Views
  • 1 replies
  • 0 likes