Fido Internet Modem.

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I'm a Participant Level 1 Oau2
I'm a Participant Level 1

Fido Internet Modem.

Recently I got Fido home internet and the modem I got is Hitron model# CODA-4582U.

which modem is latest one is it Hitron CGN3AMF or CODA-4582U? and which one is better?

Accepted Solution

Re: Fido Internet Modem.

.Hey @Oau,

 

Welcome to the Community Smiley

 

The Hitron device version CODA-4582U is the most recent one. It uses AC (Wave 2) Wi-Fi Technology which makes for better streaming speeds and isn't supported with the other modem. 

 

The CODA-4582U has 7 high antennas as opposed to 6 and it also uses less energy in power save mode.

 

Hope this helps!

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Solution

Re: Fido Internet Modem.

.Hey @Oau,

 

Welcome to the Community Smiley

 

The Hitron device version CODA-4582U is the most recent one. It uses AC (Wave 2) Wi-Fi Technology which makes for better streaming speeds and isn't supported with the other modem. 

 

The CODA-4582U has 7 high antennas as opposed to 6 and it also uses less energy in power save mode.

 

Hope this helps!



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I'm a Participant Level 3 Adreyan_R-V
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Re: Fido Internet Modem.

Is it possible that I can get this to modem Too if I go to a fido store and exchange my old one?

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Former Moderator FidoGabrielle
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Re: Fido Internet Modem.

Hey @Adreyan_R-V !

 

Is your current modem faulty? We would replace it for no charge only if it was faulty in the first year warranty. Otherwise, you would need to purchase it full price.



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I'm a Participant Level 3 Adreyan_R-V
I'm a Participant Level 3

Re: Fido Internet Modem.

I already talked to a technician and he said it was faulty he told me to go exchange it. But he gave me a number to tell the fido store when I get there, I deleted the number by accident do can I get it again if that's possible or is it linked to my account

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Re: Fido Internet Modem.

Thanks for clarifying @Adreyan_R-V,

 

We'll need to have a quick look at your account to confirm Smiley

 

Sending a PM your way so we can get started. Talk to your soon!



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I'm a Participant Level 1 JLinToronto
I'm a Participant Level 1

Re: Fido Internet Modem.

Hello, 

 

I also had trouble, and still do with the replacement CGN3 modem. The tech said, after an almost an hour of testing, that the modem I had was faulty. He gave me an exchange number and told me to go to a Fido store to change. Having researched this problem, as well as the Fido store manager telling me it was a problem with the modems, the Fido tech told me that I am not allowed to have a CODA modem. I clearly stated the fact that there is an acknowledged problem with the CGN3 modem, both on Fido/Rogers forums by moderators and the store manager. So, to my surprise, I see this thread that says it is possible to get a CODA modem!? The replacement CGN3 modem has made no difference, and I have given it a few weeks to test out. Sitting right next to the modem and I get 3-5 Mbps on 2.4. Can't run Netflix, Prime, or Youtube without stalls. I can count one-one-thousand when refreshing a simple webpage. I'm at the point of canceling the service and going back to Bell if this isn't resolved

 

Service started May 26, 2019. Definitely within first-year warranty. Definitely faulty first modem, and given the performance is exactly the same, a faulty (refurbished) replacement. Wait, let's not distinguish these as faulty, as in a few bad apples in the barrel. It's a fact that this modem should be recalled and taken out of circulation.

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Re: Fido Internet Modem.

Hey @JLinToronto,

 

Welcome to our Community!

 

I'm really sad to read that your connection didn't improve once the modem was exchanged and we really wouldn't want to see you go because of this! I understand where you're coming from and we want to see this solved as much as you do!

 

To give you a bit of insight, the manufacturer's warranty only allows to exchange for the same model of modem that the account was activated with, which is why the store wasn't able to exchange it for you for the CODA one. You do have the option to purchase the other one if you prefer though at full price.

 

Since the modem was exchanged and you continue to experience the same thing, I would suggest contacting Technical Support again for additional troubleshooting. They'll be able to look into this with you further and determine the next steps that need to be followed to have it solved. 

 

Keep us posted on how it goes!



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