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Poor customer service

Hag_b
I'm a Participant Level 2
I'm a Participant Level 2

I would like to make a complain. Tuesday Oct 18 I called fido customer service and asked for better offers as I ve been with fido for 1 year and my promotion 50% /12months ending soon, The representative gave me her offer and when i told her that other fido customers are getting better prices she yelled on me (by the way fido can investigate how she acted by phone call ) and she said this is your best price. Honestly i was looking to stay with fido but I dont accept someone to talk with me like that ,for that reason i asked her to put my internet service on cancelation , actually we as customers we are calling fido customer service to inquire about promos but not to be mistreated 
Is that how fido treat its customers and you are asking me if I recommend you.very dissapointed 

2 REPLIES 2

FidoKenny
Moderator
Moderator

Hello @Hag_b and welcome to the Community.


In order to verify this with you, we will need acces to your account. You can find all the ways to reach our customer sevice here.

 



Hag_b
I'm a Participant Level 2
I'm a Participant Level 2

Hi there ,

Thank you for your attention , actually since yesterday im trying to delete my post because i made a chat conversation with fido representative on social media and she has solved my internet plan issue , no worries so far and thanks for your time

have a good week