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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
Resolved! Thread for reporting SMS spam
Hello, I have been forwarding my spam email-to-SMS to @FidoStephen via PMs to help improve the spam filter for sms.fido.ca Recently, another community member also posted a similar spam SMS they received. Perhaps a thread dedicated to collecti...
Exclusive offer permanent or limited term
I see exclusive offer on my account but when I tried to change to this plan, it doesn't have any details as whether it's permanent/ongoing or for a limited time like 12 months. I chatted with Fido live agent but agent wasn't able to see offer on my a...
Customer service
I have been a Fido customer for more then 15 years and I have never felt so neglected and ignored by agents ! Buyers beware, if yo're looking for a telecommunication company, please make sure you do extensive research and research. Basic customer se...
Fido charged me $ 350 in data services
I went to Brazil because my father was dying.I only used one day the data Fido charged me $350 saying I was using the data every day since I have a Brazilian phone .I contacted Fido all the guy said we will have to look into it and never gave me an a...
duplicate payment
I set the bill as an automatic payments for the first month, but the payment was not automatically made within the deadline, so I paid manually after the payment deadline was passed. But the bill for delivery was repeatedly charged in the bill that w...
Resolved! Feedback on Recent Customer Service Experience and Account Concerns
I am writing to express my disappointment and frustration regarding a recent interaction with your customer service and a specific billing issue that was not resolved to my satisfaction. As a loyal ROGERS and FIDO customer of 5 years with a consisten...