Hello again,
Thank you for informing the community. However, you should note that fees for Returned Payments are not uncommon (see here and here). Many businesses would have similar policies in place. It isn't strictly limited to being Fido's policy. I understand it can be very easy to overlook an expired credit card. However, it's always been the customers' responsibility to keep track of their payment methods.
Cheers
Hello again,
@Chineselongshi wrote:
...By the way, my problem is not overlooking an expired credit card. The issue is that my new credit card's expiration date is different from the older one. ...
Having an updated expiration date for your new credit card means that your old card passed its expiration date:
@Chineselongshi wrote:
....I contacted the credit card company on the 25th of May and they told me my former credit card had expired...
I mentioned:
@Cawtau wrote:
...it's always been the customers' responsibility to keep track of their payment methods.
Keeping track of your own payment methods is not providing a service for Fido. People call it adulting.
As mentioned, many businesses would have similar policies in place.
Cheers
Hello again,
@Chineselongshi wrote:
...no matter the reason, the customer will be fined 50 dollars for not paying the fee on time..
You were provided the reason for that charge in my first reply:
@Cawtau @ wrote
...The fee you note is likely for Returned Payment (see here). That fee is charged when the pre-authorised payment is denied. As you note, you received a text notification that your payment was declined.
That charge was not for late payment. A customer without pre-authorised payments set-up would not incur a Returned Payment fee if they pay their bill after their Payment Due Date. In that case, they would likely only incur the late fee.
Cheers
Hello Chineselongshi,
Welcome to the community!
Sorry to hear of your situation.
@Chineselongshi wrote:
.... No matter the reason, the customer will be charged 50 as a penalty for not paying on time.
However, that charge is not for late payment. The late payment fee is 3% per month (see Terms of Service; section 3c for further details). The fee you note is likely for Returned Payment (see here). That fee is charged when the pre-authorised payment is denied. As you note, you received a text notification that your payment was declined.
You should note these forums are community-driven and not intended as a venue for customer services. We do not have access to customers' accounts. If you would like assistance with your rmatter, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀
Cheers
