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Resolved! Thread for reporting SMS spam

Hello,     I have been forwarding my spam email-to-SMS to @FidoStephen via PMs to help improve the spam filter for sms.fido.ca     Recently, another community member also posted a similar spam SMS they received. Perhaps a thread dedicated to collecti...

Cawtau by Senior MVP
  • 432468 Views
  • 562 replies
  • 10 likes

Complain against an agent.

Hi, Im sorry this is a complain against an agent (Name: Harman, Interaction ID: I2155982446)Do cx service agent has any right to hung up the call? My wife was on a call with an agent, that agent kept her waiting for a simple issue. That agent said to...

Sazzad by I'm a participant level 1
  • 215 Views
  • 1 replies
  • 0 likes

Leaving Fido

I am leaving Fido.  After getting my bill in November, I was surprised to see a lower bill than normal. I called when I realized I wasn't charged for a plan cost. I explained to the employee that I was wanting to prevent being charged for this plan o...

Lynnwest by I'm a participant level 1
  • 162 Views
  • 1 replies
  • 0 likes

Another customer lost

I will be canceling my fido account in the coming weeks (e.g. as soon as I have secured a plan with koodoo) after multiple atrocious experiences with your so-called customer service. I have been a customer for over 10 years, and your service has stea...

Jules2809 by I'm a participant level 1
  • 154 Views
  • 1 replies
  • 0 likes

Thieves, rude, and unprofessionals

I have upgraded two of my 4 phones that are with Fido last December. I was promised to get the one time process fee refunded in a month or two, and it will show in my bill. today I called the customer service. The person who answered my call was wond...

AliSaleh by I'm a participant level 1
  • 184 Views
  • 1 replies
  • 0 likes