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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
Resolved! Thread for reporting SMS spam
Hello, I have been forwarding my spam email-to-SMS to @FidoStephen via PMs to help improve the spam filter for sms.fido.ca Recently, another community member also posted a similar spam SMS they received. Perhaps a thread dedicated to collecti...
duplicate payment
I set the bill as an automatic payments for the first month, but the payment was not automatically made within the deadline, so I paid manually after the payment deadline was passed. But the bill for delivery was repeatedly charged in the bill that w...
Resolved! Feedback on Recent Customer Service Experience and Account Concerns
I am writing to express my disappointment and frustration regarding a recent interaction with your customer service and a specific billing issue that was not resolved to my satisfaction. As a loyal ROGERS and FIDO customer of 5 years with a consisten...
Scam text !
Is there anything that Fido tech center can help ? I continued to receive this text and can someone if possible helps stop this kind of text landing to my cellphone please ?
Scam or real? Received winback offer but they wouldn't put it in writing?
So, after being with Fido for over a decade, a few days ago I cancelled service and ported my number. This morning I got a call from someone claiming to be with Fido, asking if she could know why I cancelled. I told her it was because I wanted a Can...
Customer service is a joke lol
I was planning on cancelling my home phone land line & home internet with Fido back in Dec 2023. I cancelled the home phone but they gave me a counter offer for the home internet & had my service migrated to Rogers. I accepted that. Fast forward to F...
