Thread for reporting SMS spam

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Thread for reporting SMS spam

Hello,

 

  I have been forwarding my spam email-to-SMS to @FidoStephen via PMs to help improve the spam filter for sms.fido.ca

 

  Recently, another community member also posted a similar spam SMS they received. Perhaps a thread dedicated to collecting examples of these types of SMS spam might also help improve the spam filter.

 

  Thoughts?

 

Cheers



Accepted Solution

Re: Thread for reporting SMS spam

***UPDATE***

 

Hey everyone,

 

Thanks so much for taking the time to flag all of these to us.

 

Now you can send any SMS spam you receive to the number 7726 (SPAM). This will submit the messages to be audited and potentially blocked from the network if confirmed to be spam.

 

All you need to do is forward the spam SMS to 7726. You can do this easily by pressing and holding on the body of the text and then press the forward button. No additional charges apply for this Smiley

 

Thanks again for all your help!

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Message 1 of 421
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I'm a Participant Level 1 Ryurendan
I'm a Participant Level 1

Re: Thread for reporting SMS spam

Just wanted to contact the Fido team to let them know about a new phishing sms sent to customers. The sms shows the following: "Bonjour c'est Fido : votre profil en ligne a été bloqué pour des raisons de sécurité . Connectez-vous à votre compte à partir du lien : compte-mobile.com "
The hyperlink opens a page that asks the client to enter ALL his account information and personnal information.

 

** Edited to remove link ** 

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Message 46 of 421
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Moderator
Moderator

Re: Thread for reporting SMS spam

Hey @Ryurendan ,

 

Thanks for flagging this, I moved your post to this thread as it fits well here. This is a spam SMS that we're aware of and we're working hard to make this stop.

 

Take a look at this thread, you might find some useful tips to help with this Smiley



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Message 47 of 421
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MVP
MVP

Re: Thread for reporting SMS spam

Hello,

 

  A couple more...

Screenshot_2016-10-02-11-55-27.pngScreenshot_2016-11-05-05-03-04.png

 

Cheers

 



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Message 48 of 421
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Moderator
Moderator

Re: Thread for reporting SMS spam

Hey @Cawtau Smiley 

Thank you for flagging this.

 

I will make sure to forward this to @FidoStephen.

 

 

 

 



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Message 49 of 421
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I'm a Participant Level 1 Kcmac71
I'm a Participant Level 1

Re: Thread for reporting SMS spam

I received the following text today. Is it spam? Usually my messages from fido are in English but I just added an additional phone so wasn't sure.  

 

From 902-984-1208

INFO FIDO:  Votre compete sera malheueuse desactive dans les prochains jour...

 

then a link to follows When I log to fido though it doesn't look like anything is up. I am assuming it is spam and will block once confirmed.

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Message 50 of 421
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Former Moderator FidoTerry
Former Moderator

Re: Fido spam text messages

Welcome to the community @Kcmac71! I moved your post since we had a similar thread. Smiley

 

As for the text message, please ignore it. We will never send a text message to you from a 10 digit number. 



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Message 51 of 421
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I'm a Participant Level 1 Latenitebby
I'm a Participant Level 1

Re: Thread for reporting SMS spam

I received this text which I think is a scam...
From: +1 (437) 991-2695
Dear fido User, Due to recent security update, we need you to verify some information's with us, click on secure link
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Message 52 of 421
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Moderator
Moderator

Re: Thread for reporting SMS spam

Hey @Latenitebby

 

Thanks for flagging this! It's definitely a scam as we'd never ask you to update any information this way. 

 

Take a look at this blog post right here to see what the next steps should be Smiley



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Message 53 of 421
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I'm a Participant Level 2 4101may
I'm a Participant Level 2

Possible SMS scam

Today is Nov 15th 2016. Just got a message from "14379912695" saying
"Dear fido User, Due to recent security update, we need you to verify some information's with us, click on secure link" . The text came with a link too. I didn't click it because the web address looks odd and the text has obvious grammatical errors. Where should I forward this message to authenticate?
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Message 54 of 421
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Former Moderator FidoManuel
Former Moderator

Re: Possible SMS scam

Hi @4101may

 

Welcome to the Community!

 

Thanks for flagging this, that message is indeed a scam. 

We will never send a text message to you from a 10 digit number. You can delete it, I've just reported the number Smiley 

 

Thanks again and great job on catching this!

 

 



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Message 55 of 421
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I'm a Participant Level 1 jblandry
I'm a Participant Level 1

Re: Possible SMS scam

Numéro: +1 (819) 432-3521

Les modalités de service de chez Fido viennent de changer. Veuillez visiter [URL] afin de les accepter avant votre prochain cycle.
Fido

The URL seems awfully legit: (Without _) f_i_d_o_m_o_d_a_l_i_t_e.ca/termes
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Message 56 of 421
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Moderator
Moderator

Re: Possible SMS scam

Hey @jblandry

 

Thanks for reporting this, we'll make sure it's flagged!

 

They are getting sneakier .. 



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Message 57 of 421
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MVP
MVP

Re: Thread for reporting SMS spam

Hello,

 

  Here's another...

Screenshot_2016-11-16-14-48-51.png

 

Cheers



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Moderator
Moderator

Re: Thread for reporting SMS spam

Thanks for the screenshot @Cawtau.

 

This will help a lot so we can report this to our support team.

 

 

 

 



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Message 59 of 421
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I'm a Participant Level 1 pre
I'm a Participant Level 1

Re: Thread for reporting SMS spam

Some family and I got this (remove underscores for real URL):

 

From +1 (226) 318-7299

 

Cher(e) Client(e) de Fldo: Malheureusement nous devons désactiver votre compte en ligne en raison d'un manque d'information. Veuillez utiliser le lien suivant pour régler le problème:

 

http://c_l_k_2_._i_t/bPKhlR

 

 

***Edited to remove link***

 

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