These requests for supervisors are thwarted by CSR's constantly because they don't want to get in trouble. They pretend to be forwarding your call when really you're just left on hold.
Got the following text from a phone number.Message from Fido:We have accidentally billed you extra because of third-party charges, we sincerely apologize for the inconvenience and will give a settlement of $50.00 CAD. Reply Y to get funds deposited I...
