Smishers use text messages to scam you into giving up your personal or financial information, usually by inviting you to a visit a website or call a phone number. These can be difficult to identify given how little text there is, but if you take a closer look it’s easier to detect the deception.
Here are some tips to avoid being duped by these scammers:
If you get a text that states “this is from Fido Your account has been compromised, click here to confirm your information”, it’s a scam. We don’t do that.
Most legit businesses don’t use emails, SMS or pop-ups when gathering personal information. And they won’t direct you to a shady URL to enter your personal info, either.
If you get offered lottery-sized payouts for a little bit of information, or you’re told that babies or puppies are going to suffer if you don’t share your information, it’s a scam.
Scam artists will often register domains with minor variations on actual domain names, like www.ffido.ca.
Take your time to read the SMS so you detect the deceptive tactics.
When you see “https” in front of a URL, you know it’s secure. Don’t see the “s”? Don’t submit.
Learn more about detecting fraud and keeping yourself and friends aware. Here are some sites to check out:
When Fido sends you a text, it will be from a 4 or 5 digit short code and not from a normal 10 digit phone number. If you get one from a number like 587-123-4567, it’s not us.
UPDATE: As of March, 2017, customers can send any spam SMS they receive to 7726 (SPAM). This will submit the message to be audited then blocked from the Fido network. This can be easily done on most devices by pressing and holding the body of the message, then press the forward button and send to 7726. No additional charges apply for using this service.
Check out this page to read up on other types of scams.