Thread for reporting SMS spam

Thread for reporting SMS spam

Thread for reporting SMS spam

SOLVED
Senior MVP

Thread for reporting SMS spam

Hello,

 

  I have been forwarding my spam email-to-SMS to @FidoStephen via PMs to help improve the spam filter for sms.fido.ca

 

  Recently, another community member also posted a similar spam SMS they received. Perhaps a thread dedicated to collecting examples of these types of SMS spam might also help improve the spam filter.

 

  Thoughts?

 

Cheers


Accepted Solution

Re: Thread for reporting SMS spam

Solved by Community Manager

***UPDATE***

 

Hey everyone,

 

Thanks so much for taking the time to flag all of these to us.

 

Now you can send any SMS spam you receive to the number 7726 (SPAM). This will submit the messages to be audited and potentially blocked from the network if confirmed to be spam.

 

All you need to do is forward the spam SMS to 7726. You can do this easily by pressing and holding on the body of the text and then press the forward button. No additional charges apply for this Smiley

 

Thanks again for all your help!

View solution in context
486 REPLIES 486
I'm a Participant Level 1

Please help, why did I receive a message claiming to give cash back form FIDO. 

 

Please look into it doesn't look genuine.

Hey @smehta!

 

I've moved your post to this thread as it's related. 

 

The message you've received is definitely not from us. You can find more details about how to handle spam text messages in the solution above. 



I'm a Participant Level 1

This is just a post to say not answer a call coming from the number 858-987-8609 as it's a scammer and they are charging you long distance. 

Hello Traceym,

 

  Welcome to the community!

 

  Thanks for the heads-up! 😀

 

Cheers

 


Hello Fido People!

 

I've just received a call from 1-800-521-2009 asking me to call them back by dialing #2030....

Of course I didn't!  I'm just advisng evryone they are restarting the calling process...    Sad

 

Be careful!



Hi @alexleroi456

 

I moved your post in this thread as it deals with the same topic. Thanks for being on the lookout for catching spam Smiley

 

 



I'm Qualified Level 1

Greeetings,

 

Just received an scam/spam sms from +(647)241-9056 with a link to click on.

 

Take care Very_Happy

 

 

:Image-1.jpg

Thanks for the heads up @silentbuddha!

 

I've moved your post to the relavant thread here.

 

Keep them coming. Smiley



I'm a Participant Level 1

This is a text scam?This is a text scam?

 

Hey there Dmbears!  

 

First of all, congrats on your first post and welcome to the community!  

 

Now, as for the text message, it is definitely a scam! I would advise you to forward the body of the message to 7726 (SPAM) to have them investigate the sender! It goes a long way into the fight against scams. For more information about potential scams, don't hesitate to read our library article about it right here!   Have a great evening and stay awesome

 

 

I'm a Participant Level 1

 

Screenshot_20190214-200254.jpg

 

Hello Hnysweet,

 

Welcome to the community!

 

  Thanks for the information! You're right, that message is most definitely SPAM. The providers are doing all that they can to prevent SPAM SMS. You can help by forwarding these messages to 7726 (SPAM) (see here). Once audited, it will be used to augment the SPAM filter. Unfortunately, as fast as these messages get blocked by the SPAM filter, the spammers/scammers find new ways to bypass the filter.

 

Hope this helps Smiley

 

Cheers

 

I'm a Participant Level 1

I got an SMS message with "sync-fido.online" in it - I typed it in instead of clicking and it took me to a very legit looking Fido page about being overcharged and that I would soon be directed to the next page to claim my refund - I backed out of it and came here
Anyone else get this one??

Hello Jawbone,

 

  Welcome to the community!

 

  That message would most definitely be SPAM. As FidoCharles suggested, you could forward the message to 7726 (SPAM) for auditing.

 

  Yes, the spammers/scammers are getting quite good a making things appear legitimate, which is why we need to stay vigilant. A couple of tell-tale signs the the message is SPAM. Firstly, Fido won't reimburse an overcharge via email or text message. If you are indeed overcharged, Fido will simply credit your account.

 

  In addition, Fido's domain is Fido.ca, not Fido.online. Also, I'm guessing the SMS came from an actual 10 digit phone number. If Fido does send legitimate SMS, it will come from one of their short codes, not a phone number. Admittedly, since spoofing is so wide-spread, it's possible the spammers/scammers could eventually learn to spoof those codes as well.

 

Hope this helps Smiley

 

Cheers


I'm a Participant Level 1
I'm a Participant Level 1

From mobile # 250-457-3188

 

Fido Inc:You have received a Mobile etransfer
Click this link:http://indictranslation.com/ To Deposit your transfer

Hello Loe,

 

  Welcome to the community!

 

  Thanks for the information! You're right, that message is most definitely SPAM. The providers are doing all that they can to prevent SPAM SMS. You can help by forwarding these messages to 7726 (SPAM) (see here). Once audited, it will be used to augment the SPAM filter. Unfortunately, as fast as these messages get blocked by the SPAM filter, the spammers/scammers find new ways to bypass the filter.

 

  A couple of tell-tale signs the the message is SPAM. Firstly, Fido won't send etransfers via email or text message link. If you are indeed overcharged, Fido will simply credit your account.

 

  In addition, if Fido does send legitimate SMS, it will come from one of their short codes, not a phone number. Admittedly, since spoofing is so wide-spread, it's possible the spammers/scammers could eventually learn to spoof those codes as well.

 

Hope this helps Smiley

 

Cheers


Hey @jawbone

 

Thanks for bringing this up

 

It doesn't sound like one of our SMS. I would suggest referring to the Accepted Solution for this Smiley



I'm a Participant Level 1

Hey, 

C65D1E8F-0E30-405C-BC99-1B968A05FC1C.png

 

i got a text that reads:

You received a refund from Fido due to an overcharge on account linked to phone number (my #here).
Deposit your funds

519-969-7042

 

Now I know this isn’t true. I checked out the phone number online and it’s from an animal hospital. Not sure what’s going on but I sent it to spam.  

Hey @Jmar0182

 

Welcome to the community Smiley 

 

Thank you for sharing the screenshot, 

 

It is possible that the number was used as spoofing. 

 

You can get more information regarding spoofing here



I'm a Participant Level 1

This was the SMS Message.This was the SMS Message.This is where it takes you.This is where it takes you.Got this text and thought it looked susoicious.

I searched the phone number and got a return indicating it was from Rogers/Fido from a store in Joliette Quebec. Having recently upgraded my phone with Fido I thought maybe it was a refund or something of that nature. So I went ahead and clicked it and got this second pic above to select my bank to make the deposit in. I entered my cardnumber and proceded to log into my account. I then quickly noticed that this site was not securred with encryption. The response page I got after that was a server error. I quickly used another device to login to my Bank and changed my Password. I then called the number itwas sent to me from and I got an automated response that this number wasn't in service yet. 1-450-750-0437 Is the number. I also then forwarded this text to the 7726 (SPAM) reporting service. 

Attention to detail is important. The "s" was missing from the http:// so it's not secure! Call the number it was sent from and see if it's actually in service first. This one wasn't.

Sincerely Ken

Thanks for sharing your experience @Origamiman

 

Glad to learn you were able to protect your account in time!