I checked my Fido app and can confirm the "5 hours of extra data" and "Fido XTRA" banners have disappeared again as well as the Phone and Plan details tabs now showing errors. I assume it's just Fido updating parts of the app in the background.
Not fixed on my iPhone. Started immediately after the July 19th iOS app update. One of my three accounts is missing the XTRA Perks. If "the" account gets a Perks email, then I can access the XTRA Perks via that email, but not 8n the "normal" way.
Thx Inaam. But still not resolved. I have called Fido twice now in the last week, still unresolved. They expressed no knowledge of this happening to others and were confused as to why this is happening to my one account.
nope this happened immediately after the iOS July 19 app update. I just finished reloading the app and the issue still persists.
Along with the Fido extra perks missing, I get no information on my plan details, unlike the other two accounts I have with Fido.
I totally understand your frustration I was in same boat missing Fido Xtra Banner, plan details for quite a few days than I started communicating on forum try to reach out to one of the Fido Moderators on the forum or email screenshot of your app to email@example.com
Welcome to the community!
I just wanted to add to this thread as I have also noticed that the Fido Xtra section is no longer showing in My Account app either.
I understand that I am currently not logged-in. However, the Fido Xtra used to show even when not logged-in. That said, I get the same result when actually logged-in.
I have also cleared the app's cache and un-installed/re-installed with no change. Fido Xtra is not available via the More tab either.
In addition, I am not able to access the information in the Phone or Plan tabs. I get this error:
I have been getting those errors for a few days now. Again, no difference whether I am logged-in or not. In addition, I get the same result whether using data or Wifi. I hope @FidoSolutions might direct these issues to the appropriate team. Thanks 😀