OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
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Fido XTRA contest winners 2023
For a list of 2022 winners, click here. Announcement: From time to time, we review and make...
Community MVP Program
The MVP program (Most Valuable Posters) was implemented in order to recognize community members who...
Conversations
Fido App Not Working On iPhone With The New Real Time Feature
I updated fido app and since fido announced that real time feature, app has stopped working . Fido needs to update their app and come down with some fix for the bug. I tested my phone number on fido app on an android phone and it worked fine, any ide...
Unable to enable Touch ID for the Fido MyAccount app
I am unable to turn on the function for Touch ID to authenticate my credentials on the app. Whenever I try to do so, it immediately logs me out and I have to log back in everytime to view my bill.
Cannot pay my bill from Android Fido app
Hey, i tried to pay the bill from Android Fido app, but after entered correct CC info, the Continue button still greyed out, would let me proceed.. pretty sure i used correct card info, cuz i ended up paid it thru the website with exact same info.. i...
Resolved! Fido My Account app asking for e-mail validation
The My Account app wasn't working so I re-installed it and now the app is saying my e-mail needs to be verified when it was working hours ago. I checked my e-mails too and none of the ones sent by Fido had any sort of confirmation link. Anyone deal w...
Resolved! New phone on account - add to app
i recently brought my phone over from telus and added it to my sons account. when i log into the app i can see my sons databytes and all that jazz, but i cant see anything for my phone number...halp!