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OS Upgrade Schedule

OS Upgrade Schedule

*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...

Fido XTRA contest winners 2023

Fido XTRA contest winners 2023

For a list of 2022 winners, click here. Announcement: From time to time, we review and make...

Community MVP Program

Community MVP Program

The MVP program (Most Valuable Posters) was implemented in order to recognize community members who...

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Unable to enable Touch ID for the Fido MyAccount app

I am unable to turn on the function for Touch ID to authenticate my credentials on the app. Whenever I try to do so, it immediately logs me out and I have to log back in everytime to view my bill.

Cannot pay my bill from Android Fido app

Hey, i tried to pay the bill from Android Fido app, but after entered correct CC info, the Continue button still greyed out, would let me proceed.. pretty sure i used correct card info, cuz i ended up paid it thru the website with exact same info.. i...

Resolved! Fido My Account app asking for e-mail validation

The My Account app wasn't working so I re-installed it and now the app is saying my e-mail needs to be verified when it was working hours ago. I checked my e-mails too and none of the ones sent by Fido had any sort of confirmation link. Anyone deal w...

Resolved! New phone on account - add to app

i recently brought my phone over from telus and added it to my sons account. when i log into the app i can see my sons databytes and all that jazz, but i cant see anything for my phone number...halp!

Real-time Data Usage is not available in Fido APP

It has been several days when I can't query the real-time data usage. It says "We can't determine your real-time data usage right now. The data usage that you see can be delayed by up to 12 hours". I don't know what has happened. I did't do anything ...

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