Fido extra 5 hours of data not available

Fido extra 5 hours of data not available

Fido extra 5 hours of data not available

SOLVED
1232456
I'm a Participant Level 1

Fido extra 5 hours of data not available

I can usually find the option for extra 5 hours of data in the app, but recently with the update of the app, i am not able to find it. How can i fix this?

Screenshot_20190917-094317_My Account.jpg

Accepted Solution

Re: Fido extra 5 hours of data not available

Solved by MVP MVP

Hello @1232456,

 

Try restarting the app or clear the app cache. If you are still unable to make the option show go to MORE then MY DATA BYTES HISTORY and you should be able to access the data bytes there also.

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12 REPLIES 12
Yunsopupami
I'm a Participant Level 2

Same problem here!!! Try install then uninstall then install then uninstall then install again. Still no banner!!!

 

try to contact customer service through chat not helping also!

Hey @Yunsopupami Very_Happy

 

Welcome to the Community!

 

Can you please confirm if you're logging into the app using your phone number, or your email address, as the username?

 

Could you also check the ''More'' tab, and let us know if you have the option to start an extra hour session from there?



Yunsopupami
I'm a Participant Level 2

Did all those steps people discuss here. Nope. Still no banner and my history also clear.

 

talk/char the fido customer service also doesnt help.

 

like, nobody to talk and help. So dissappointed.

Thanks for confirming @Yunsopupami! Smiley

 

One of our specialists will need to review your account in this case so that we can further investigate what's going on.

 

Please contact customer care when you get a chance so that they can check it out. Thanks! 



Thamerlion
I'm a Participant Level 1

Hello

Hey there @Thamerlion, do you have a question for the community that we can help you with Smiley ?

KAPABLE-K
MVP

Hello @1232456,

 

Try restarting the app or clear the app cache. If you are still unable to make the option show go to MORE then MY DATA BYTES HISTORY and you should be able to access the data bytes there also.



akashmardhani
I'm a Participant Level 1

I faced the same issue, was unable to see the option to start 1 hour free data tried searching and reached this page but it didn't solve my problem as the option mentioned above to go on more and find data history isn't available.

 

Solution: very easy uninstall the app and reinstall. Worked for me could Work for you as well. Worth a try..

flito
I'm a Participant Level 1

Same problem.... tried stopping app, clearing cache, re-installing 4.9.0.108.... Extra hour is no longer accessible

Hey @flito,

 

Looks like you've tried pretty much everything on your end. I'll send you a PM shortly so we can look into this with you. Talk soon!



Rayriggz
I'm a Participant Level 2

hi i'm unable to acccess the 5 hours..i've reinstalled and deleted too

FidoPierre
Moderator (inactive)

Hey @Rayriggz

 

Can you confirm if you are currently logged into the My Account App through your email address or your mobile number?

 

Can you sign out and make sure to log back in with your mobile number as your username in this case? Let us know if you see the 5 Extra Hours! Smiley