Fido extra 5 hours of data not available

[1232456]

I can usually find the option for extra 5 hours of data in the app, but recently with the update of the app, i am not able to find it. How can i fix this?

 

[1232456]

Hello @1232456,

Try restarting the app or clear the app cache. If you are still unable to make the option show go to MORE then MY DATA BYTES HISTORY and you should be able to access the data bytes there also.

[Thamerlion]

Hello

[FidoDaniela]

Hey there @Thamerlion, do you have a question for the community that we can help you with ?

[KAPABLE-K · Accepted solution]

Hello @1232456,

Try restarting the app or clear the app cache. If you are still unable to make the option show go to MORE then MY DATA BYTES HISTORY and you should be able to access the data bytes there also.

[akashmardhani]

I faced the same issue, was unable to see the option to start 1 hour free data tried searching and reached this page but it didn't solve my problem as the option mentioned above to go on more and find data history isn't available.

Solution: very easy uninstall the app and reinstall. Worked for me could Work for you as well. Worth a try..

[flito]

Same problem.... tried stopping app, clearing cache, re-installing 4.9.0.108.... Extra hour is no longer accessible

[FidoSaira]

Hey @flito,

Looks like you've tried pretty much everything on your end. I'll send you a PM shortly so we can look into this with you. Talk soon!

[Rayriggz]

hi i'm unable to acccess the 5 hours..i've reinstalled and deleted too

[FidoPierre]

Hey @Rayriggz, 

Can you confirm if you are currently logged into the My Account App through your email address or your mobile number?

Can you sign out and make sure to log back in with your mobile number as your username in this case? Let us know if you see the 5 Extra Hours!