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Hour of free data being used but I never started the session!

I'm a Participant Level 1
I'm a Participant Level 1

For some reason my free hour gets randomly triggered without me doing it. It wastes all my hours. I randomly get texts that an hour was used.


Moderator (inactive)
Moderator (inactive)

Hey @chriscui47! Philippe here. I hope you doing well. Smiley


Thanks for sharing this! Can you tell me a bit more about the problem please:


1. How often does this happens during your billing cycle?

2. What kind of phone are you using and is it's OS up-to-date?

3. Have you tried to update the app and/or uninstall and reinstall it?


Let us know!