Hour of free data being used but I never started the session!

Hour of free data being used but I never started the session!

Hour of free data being used but I never started the session!

chriscui47
I'm a Participant Level 1

Hour of free data being used but I never started the session!

For some reason my free hour gets randomly triggered without me doing it. It wastes all my hours. I randomly get texts that an hour was used.

1 REPLY 1
FidoPhilippe
Moderator

Hey @chriscui47! Philippe here. I hope you doing well. Smiley

 

Thanks for sharing this! Can you tell me a bit more about the problem please:

 

1. How often does this happens during your billing cycle?

2. What kind of phone are you using and is it's OS up-to-date?

3. Have you tried to update the app and/or uninstall and reinstall it?

 

Let us know!