Does anyone know how to resolve this issue? I have an Android device, and whenever I try to login to the My Account app using the same credentials as I do on the website, I keep getting the "We've hit a snag" error message.
It is only a problem with the app. I can log in with email address on the website. But this is not an option in the app. It asks for the fido phone number to send me a code. Once I input my number and submit, it hits the snag. Every time. On different phones. on wifi or data. After deleting and reinstalling the app.
We're going to have to check your account in order to resolve this as it seems you've tried everything on your end.
You can have this looked into by reaching out to customer care and they'll be able to provide you with a quick resolution! If you prefer, we can also PM you here on the Community, just let us know if you'd like to do that.
Has there been a solution to this issue? It's been on-going for the past two months now.
I've uninstalled/reinstalled countless times and gave up using the app altogether.