Welcome to Fido and to our Community!
I have a few quick questions for you that'll help me sort this out:
1. Are you able to log in on your online account on Fido.ca directly without any problems?
2. Are you using your email address as user name to log in on Fido.ca?
3. Were you connected to WiFi when you tried opening the app? If yes, can you try turning the WiFi OFF to see if that helps?
Let me know and we'll take it from there.
i am am able to login on fido.ca. i have tried using both email and phone number. email login works but phone number cannot authenticate. i have tried using wifi and on data and also with diff wifi networks and still does not work. Please help.
Thanks for the info, @calbee0721!
I want to make sure I understand correctly here.
Do you mean that you are able to log in to the app using your email address as your username but that you are getting the error that the app hit a snag when you try to log in using your phone number?
You got it! I can login on the app with my email address login by stating i do not have a Fido number. But when i try to authenticate my phone number, it shows me that error. Is there a reason why?
Let me know!
Thanks in advance!