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Your usage resets on your billing cycle and not the beginning of every month.
If you open the app it should tell you how many days are remaining in the current cycle.
If your cycle has reset and the app did not update try clearing the app cache and see if it helps.
Same here. 0 sessions available. cycle should restart on the 3rd or 4th. Today is the 5th. Cleared cache and app data. same result. App is saying I have to wait 30 days more for the cycle to reset. Please look at this.
Yes, I have the latest version of the app. I uninstalled it today and went to playstore for the the newest version. Same problem. I have the latest android version updated a couple of weeks ago. Thanks for the suggestions but I really think the issue is on your end. Perhaps the app is not compatible with the newest version of Android. For reference I have a Pixel 3. Thanks for looking into this.
Hey there @glenn16
Sorry to hear that. We'd like to ask you a few more questions to narrow it down:
Let us know
I'm having the same issue too. My 5 extra hours should have reset on October 5. It's now October 7 and the count hasn't reset. I submitted a ticket to Rogers/Fido tech support to look into it. Glad I'm not the only one experiencing this issue.
@FidoDaniela - the answer is yes to each of your questions.