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Fido app

When i attempt to log on with my Fido app on Android pixel 3a phone (updated to Android 10) it has lost my log in info, asks for number and password, and attempts to send code. Fails. I uninstalled app, rebooted, and downloaded new. Twice. At 38 mb e...

Headboy by I'm a participant level 2
  • 1302 Views
  • 1 replies
  • 0 likes

Resolved! Data bytes not working

I just got my plan with Fido yesterday I’m attempting to use the data bytes wifi is turned off on my iPhone X it’s updated to the newest IOS and the Fido app is updated to the newest version how can I get this to work? 

Rkareer by I'm a participant level 1
  • 8173 Views
  • 9 replies
  • 0 likes

Resolved! Fido Xtra History Not Working

Anyone having any issues with the history tab? I went to redeem my second cup coupon but I couldn't get into the history tab - circle just keep spinning. I'm on version 4.2 on an iPhone SE; tried installing and re-installing and logging in via my pho...

merhejs by I'm a participant level 3
  • 2573 Views
  • 5 replies
  • 0 likes

How to access data bytes option

I can't find data bytes option in my fido app. I have reinstalled it bunch of times but still not working. App version is 4.2 and I am using Galaxy S10 which means the latest Android. I also checked out that I am on a fido pulse plan. Can you help th...

Maru by I'm a participant level 3
  • 2873 Views
  • 5 replies
  • 0 likes

Resolved! Xtra history tab not working

The History tab under Fido Xtra is not loading. It just keeps showing the loading screen. But never loads. It was embarrassing that this happened in line waiting for a second cup coffee. This happened only on my account. When I logged in using my fri...

ralphm149 by I'm a participant level 1
  • 11118 Views
  • 25 replies
  • 0 likes