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Resolved! Data bytes not working

I just got my plan with Fido yesterday I’m attempting to use the data bytes wifi is turned off on my iPhone X it’s updated to the newest IOS and the Fido app is updated to the newest version how can I get this to work? 

Rkareer by I'm a participant level 1
  • 8014 Views
  • 9 replies
  • 0 likes

Resolved! Fido Xtra History Not Working

Anyone having any issues with the history tab? I went to redeem my second cup coupon but I couldn't get into the history tab - circle just keep spinning. I'm on version 4.2 on an iPhone SE; tried installing and re-installing and logging in via my pho...

merhejs by I'm a participant level 3
  • 2490 Views
  • 5 replies
  • 0 likes

How to access data bytes option

I can't find data bytes option in my fido app. I have reinstalled it bunch of times but still not working. App version is 4.2 and I am using Galaxy S10 which means the latest Android. I also checked out that I am on a fido pulse plan. Can you help th...

Maru by I'm a participant level 3
  • 2715 Views
  • 5 replies
  • 0 likes

Resolved! Xtra history tab not working

The History tab under Fido Xtra is not loading. It just keeps showing the loading screen. But never loads. It was embarrassing that this happened in line waiting for a second cup coffee. This happened only on my account. When I logged in using my fri...

ralphm149 by I'm a participant level 1
  • 10724 Views
  • 25 replies
  • 0 likes

Fido App Data Usage Issue - Real-time Usage

Hello Fido forum, I just wanted to report some technical issues I've been experiencing to version 4.0.0.12 of the Fido My Account. At first, real time data usage was being display but since last week, no more real time reporting.   More importantly, ...

Alexandre9 by I'm a participant level 2
  • 8238 Views
  • 15 replies
  • 1 likes