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“Something went wrong, we’ve hit a snag”

Cm2017
I'm a Contributor Level 2
I'm a Contributor Level 2

I could log in to the app this morning, but I get this error now, for the last hour or so.  Anyone else?

 

I can log in to the website, reinstalled the app, rebooted the phone, tried wifi...

5 REPLIES 5

Shanil2302
I'm a Participant Level 1
I'm a Participant Level 1

Hi, i have the same 'we've hit a snag' message on the app. The website on chrome works though. I have cleared the cache and even deinstalled and reinstalled it but in vain. 

Hey there @Shanil2302!

 

Can you please confirm that your phone has the latest OS update installed as well? To ensure the best experience using out app, both the OS and the app's version should be the latest available.

 

If that's already done and you're still unable to log into the Fido mobile app, we would suggest resetting your login password.

 

Let us know how it goes Smiley



ColinVincent
I'm a Participant Level 2
I'm a Participant Level 2

Unfortunately not. Still getting this error for the last few months 

Hi there @ColinVincent,

 

That's definitely not right. 

 

Have you cleared your cache? That's very often helps. 

 

Let us know



KAPABLE-K
MVP MVP
MVP

Hello @Cm2017,

 

I believe the website was down for some time, it should be working fine now let us know if you are still having issues.