About 3-4 months ago there was an update of the Fido App on IOS that stopped showing how much Data you have used. Three days ago there was another update and it fixed the problem but went back in 2-3 hours later and it wasn’t showing the data usage again. This is a problem. Please fix this . Thanks
Solved! Go to Solution.
03-28-2019 10:24 AM
Thank you for the screenshots. We're aware of the situation and are working on a fix as we speak.
Meanwhile, if you need any information about your usage, you can reach us through our channels here.
Once we get more news about the situation, we will update this thread.
My plan comes with 1gb of data. I was trying to see how much I had left all week last week and it wasn’t working because it said changes had been made to my plan. Flashforward to today, when I finally can check and it shows 1.93gb of usage, but no red indication that I’ve gone over my limit.
Will I be charged for this?
It just doesn’t make sense to me because 1. Data overage is supposed to be blocked at $50 2. I usually receive notifications saying when I’m at 90% and 100% of my data, which I didn’t 3. I literally had no way of checking how much data I’d used, and had no idea I had gone over.
I've moved your post to this existing thread since it covers the same subject.
I can certainly understand the confusion in regards to your usage and I'll be happy to help with it.
I'll need to access your account to verify a few things, so I'll send you a PM here on the Community shortly.
See you there