Data Bytes banner not visible

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I'm a Contributor Level 1
I'm a Contributor Level 1

Data Bytes banner not visible

I am a 20 year Fido customer. I recently decided to try Data Bytes. Surprised that My Account does not have anyway to access it. I was told to uninstall. Unable to do that either, no uninstall button for the app. 

Accepted Solution

Re: Data Bytes banner not visible

Hi everyone!

 

Just letting you all know that app version 4.7 has been released. It’s on a staggered rollout though, so you should all have it by the end of the week. 

 

Here's what should be fixed:

 

  • Missing Data Bytes banner
  • Having to login each time you open it

Thank you all for your patience!

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I'm a Participant Level 2
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Re: Data Bytes banner not visible

Customer service rep mentioned Fido was having issues with application. Suggested I delete and download application. And if that does not work to create a new contact with different email address. Have tried multiple times by deleting and loading new app and creating new email address and still nothing 

works. Want Fido to credit me extra data as a result of their inability to maintain customer access to what I am eligible for through my plan.

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Re: Data Bytes banner not visible

Hey folks!

 

We're currently aware that as of the latest update some of you are unable to see the Data Bytes banner. We apologize for any inconvenience this has caused you, and you can follow this workaround in the meantime to implement a fix:

 

  • If your account has multiple lines, each user can create their own subscriber profile. Meaning that each user, will have their own username (email) to access their own line
    • If it’s a single line account, the account holder can create another subscriber profile using a different email address.
  • Once logged in as a subscriber, you should be able to initiate a Data Bytes session.

Please note that for IOS users, this workaround may not always work. If so, please let us know as we are working to find a solution.

 

Hope this helps



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Re: Not able to access free data even after downloading multiple times

Hey @Nunn Smiley

 

I've moved your post here, @FidoSaad's solution above should help out!

 

Keep us posted.



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Message 43 of 68
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I'm a Participant Level 2
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Re: Data Bytes banner not visible

"Please note that for IOS users, this workaround may not always work. If so, please let us know as we are working to find a solution".

 

""Workaround may not work". Then Fido already knows it does not work. What is Fido prepared to do for IOS customers where nothing works.? 

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Message 44 of 68
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I'm a Participant Level 3
I'm a Participant Level 3

Re: Data Bytes banner not visible

I’ve tried the work around....still nothing.

 

I really don’t understand how this function hasn’t been fixed! “Data when you need it most”...I think Fido has sincerely let me down here!

 

what now Fido?

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Message 45 of 68
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Re: Data Bytes banner not visible

Hey @Nunn and @Gwilkins!

 

This is something our teams are working on, and we do hope to have a solution soon!

 

In the meantime, when you tried the workaround, did you make sure to register as subscribers for the specific number and not account holder?

 

 



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I'm a Participant Level 3
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Re: Data Bytes banner not visible

Hi! Yes, I signed in under newly created Subscriber credentials.

 

glad it’s on your radar.

 

please keep us posted on a solution.

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Re: Data Bytes banner not visible

Will do! We'll update everyone once we have some updates to share.

 



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Message 48 of 68
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I'm a Participant Level 2
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Re: Not able to access free data even after downloading multiple times

Instead of making the customers continually jump through hoops to see if any scripted remedies work. In the meanwhile instead of penalizing other and I customers should be given bytes as a gesture of good will. 

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Message 49 of 68
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Solution

Re: Data Bytes banner not visible

Hi everyone!

 

Just letting you all know that app version 4.7 has been released. It’s on a staggered rollout though, so you should all have it by the end of the week. 

 

Here's what should be fixed:

 

  • Missing Data Bytes banner
  • Having to login each time you open it

Thank you all for your patience!



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Message 50 of 68
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