I am a 20 year Fido customer. I recently decided to try Data Bytes. Surprised that My Account does not have anyway to access it. I was told to uninstall. Unable to do that either, no uninstall button for the app.
Solved! Go to Solution.
Just letting you all know that app version 4.7 has been released. It’s on a staggered rollout though, so you should all have it by the end of the week.
Here's what should be fixed:
Thank you all for your patience!
Customer service rep mentioned Fido was having issues with application. Suggested I delete and download application. And if that does not work to create a new contact with different email address. Have tried multiple times by deleting and loading new app and creating new email address and still nothing
works. Want Fido to credit me extra data as a result of their inability to maintain customer access to what I am eligible for through my plan.
We're currently aware that as of the latest update some of you are unable to see the Data Bytes banner. We apologize for any inconvenience this has caused you, and you can follow this workaround in the meantime to implement a fix:
Please note that for IOS users, this workaround may not always work. If so, please let us know as we are working to find a solution.
Hope this helps
"Please note that for IOS users, this workaround may not always work. If so, please let us know as we are working to find a solution".
""Workaround may not work". Then Fido already knows it does not work. What is Fido prepared to do for IOS customers where nothing works.?
Instead of making the customers continually jump through hoops to see if any scripted remedies work. In the meanwhile instead of penalizing other and I customers should be given bytes as a gesture of good will.