change SIM card

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I'm a Participant Level 3
I'm a Participant Level 3

change SIM card

I have this fido SIM card which tells me to go to fido.ca/simcard to activate it. The page doesn't exist anymore.

 

There is also the online instructions

https://www.fido.ca/consumer/content/switch-equipment

 

Which I tried to follow but cannot find the button it tells me to press "Update SIM Card."

 

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Former Moderator
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Re: change SIM card

Hey @ethan6

 

Welcome to the Community Smiley 

 

We'll be happy to help with that. Just to confirm, were you looking to activate a SIM for a new line or is it a switch from one SIM to another on an existing line? 

 



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Former Moderator
Former Moderator

Re: change SIM card

Hey @ethan6

 

Were you able to update your SIM card? Let us know. Smiley 



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I'm a Participant Level 3
I'm a Participant Level 3

Re: change SIM card

Hi I'm not sure what you mean by "new line" or "existing line" but currently I am using one SIM card but it does not fit in my new phone. I have this card which has a nano sim card and says I can register it at fido.ca/activate which no longer exists which does fit in my new phone

 

Thanks

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Former Moderator
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Re: change SIM card

Hey ethan6,

 

Sounds like you're trying to change the SIM card that is registered to your current Fido phone number, not looking to create a new phone number, is that right?

 

In that situation, you can activate your new SIM card in My Account under the Services tab. 

 



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I'm a Participant Level 3
I'm a Participant Level 3

Re: change SIM card

Hi thank you for trying to help. Unforutnately I could not find anything about SIM cards under the services tab.

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Re: change SIM card

Just a heads up, I removed one of your posts because it included your personal information. 

 

Is your account a prepaid or postpaid account?

 

Let us know! 



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I'm a Participant Level 3
I'm a Participant Level 3

Re: change SIM card

Hi I believe it's a prepaid account thanks for helping

 

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Former Moderator
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Re: change SIM card

Alrighty, we'll send you a PM, in that case. 

 

 



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