change SIM card

[ethan6]

I have this fido SIM card which tells me to go to fido.ca/simcard to activate it. The page doesn't exist anymore.

There is also the online instructions

https://www.fido.ca/consumer/content/switch-equipment

Which I tried to follow but cannot find the button it tells me to press "Update SIM Card."

[FidoPamela]

Hey @ethan6! 

Welcome to the Community  

We'll be happy to help with that. Just to confirm, were you looking to activate a SIM for a new line or is it a switch from one SIM to another on an existing line? 

[FidoMegan]

Hey @ethan6

Were you able to update your SIM card? Let us know.  

[ethan6]

Hi I'm not sure what you mean by "new line" or "existing line" but currently I am using one SIM card but it does not fit in my new phone. I have this card which has a nano sim card and says I can register it at fido.ca/activate which no longer exists which does fit in my new phone

Thanks

[FidoAmanda]

Hey ethan6,

Sounds like you're trying to change the SIM card that is registered to your current Fido phone number, not looking to create a new phone number, is that right?

In that situation, you can activate your new SIM card in My Account under the Services tab. 

[ethan6]

Hi thank you for trying to help. Unforutnately I could not find anything about SIM cards under the services tab.

[FidoAmanda]

Just a heads up, I removed one of your posts because it included your personal information. 

Is your account a prepaid or postpaid account?

Let us know! 

[ethan6]

Hi I believe it's a prepaid account thanks for helping

[FidoAmanda]

Alrighty, we'll send you a PM, in that case.