Help
Phones and Devices
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Conversations

New post

Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by • Senior MVP
  • 217256 Views
  • 65 replies
  • 22 likes

Charging without me knowing

Hello, the phone number that is associated with this account is cancelled now, but I was told by the fido staff in person that this number was disabled sometime between January and February, so I registered for a new number. But, as of last month, I ...

xiangliu by • I'm a participant level 1
  • 806 Views
  • 1 replies
  • 0 likes

Resolved! My iphone 11 LTE data suddently not working

Fido data suddently not working. I tried to reset cellular data setting, which apn is ltedata.apn now. It shows "LTE" beside power bar. However in Safari, it shows "Could not activate cellular data network". I restart my phone, still not working. Ple...

vollenmaple by • I'm a participant level 1
  • 4538 Views
  • 5 replies
  • 0 likes

Network issues with Blackberry Key2

Today I suddenly lost access to the Fido cellular network. My Blackberry Key2 tells me it's registered on the Fido network. and the word "Fido" appears in the upper left-hand corner of my screens. Yet if I go out of range of my wifi, or turn on airpl...

swampcritter by • I'm a contributor level 1
  • 2758 Views
  • 4 replies
  • 0 likes

SIM not supported after moving to Fido

Me and my wife just moved from Bell to Fido bringing our phones (iPhone 12 and 11 respectively) and my phone worked just fine, but my wife's is getting a 'SIM not supported' error message every time, and we don't know what to do. Any advice?

JasonSantos by • I'm a participant level 1
  • 960 Views
  • 1 replies
  • 0 likes

Bait and Switch

This is just absolutely disgusting and ridiculous. Anyone has same issue here? My mom just landed in Canada, and so I need to get a phone for her to use. So I went on fido website and saw this used iPhone 11 for $8monthly. So I phoned in to place the...

Christine219 by • I'm a participant level 1
  • 1189 Views
  • 2 replies
  • 0 likes
Copyright © 2025 Khoros, LLC