OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Device Tutorials on Fido.ca
Hey @Community, Â Have you recently upgraded your device or simply want to learn more about all...
Fido Payment Program® FAQs
Before we go over all the questions you may have, here's what your invoice will...
Conversations
Resolved! Will my phone work on the Fido network?
Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more o...
Why is my iphone 11 Pro taking a long time to ship?
I upgraded my phone to an 11 pro on jan 5th I received the confirmation email the day later. I ordered online bc it said that I will get my phone within 3-5 business days. Fask forward to a week later jan 11th I received an email stating that my phon...
Bait and Switch ?
The iphone 7 has been for sale on the fido website for ages. It's now on clearance except its been sold out for over two weeks and yet is still on the site and offered for sale. When you call in to purchase it the agent tries to sell you something di...
Resolved! Device upgrade, why I got new sim?
Hi, quick question. I just upgraded my device and as far as I see on my online account, I will retain the same phone number. However, with the new device Fido sent me a new simcard. What am I suppose to do with it. My old (nano sim) fits perfectly in...
Fido TRADE-IN No Updates
Has anyone had issues with the Fido-Trade In program? I mailed my phone on December 19 to the Fido Trade In address and filled out all the necessary questions required. I gave it some time knowing it was sent over the holidays and COVID but it has be...
Resolved! "After bill credit"
Can anyone please explain the term "after bill credit" in this case? I saw this phone sale on Fido the other day and wasn't sure what that term means? Also, what do they mean by "Includes $14.67/mo.credit"?Thank you for your help!
