Help
Phones and Devices
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Conversations

New post

Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by • Senior MVP
  • 217597 Views
  • 65 replies
  • 22 likes

Run Around & Rudeness

I called into Fido 3 days ago informing that a competitor had sent me a very strong Black Friday offer - a new-ish refurbed iPhone and 20 Gb of data all for $40/mo. I really don't need the 20 Gb of data - use less than half of my current 10 Gb but co...

smwmson by • I'm a participant level 1
  • 335 Views
  • 1 replies
  • 0 likes

Resolved! SIM car limiting 4G and 5G

I have been a FIDO customer since 2021. I have a Motorola Edge 2021I need to know how to find out if my SIM card is limiting my access. Since 2021, I have never seen the 4G or 5G network options on my phone.I know the phone is capable of receiving 4G...

hpieri by • I'm a participant level 2
  • 1599 Views
  • 5 replies
  • 0 likes

New Phone, Old SIM, Network Unable to Connect

New Phone: Refurbished Samsung Galaxy Note 20 5GOld Phone: Refurbished Samsung Galaxy Note 20 5G ULTRA New phone cannot maintain connection to any of the FIDO networks.  Can connect sometimes, but mostly getting "Cannot connect to x,y,z network" mess...

KimAnderson by • I'm a contributor level 1
  • 348 Views
  • 1 replies
  • 0 likes
Copyright © 2025 Khoros, LLC