Hello @kench2000 and thank you for using the Community. It can take 2 to 5 business days for the customer to get their order. To assist you with yours, makes sure to contact our team. You can find the ways to reach us here.
Hello @kench2000, it's most likely the device is back-ordered when that happens the timeline can vary, and while Fido tries to source the device as quickly as possible it can take unusually longer than expected. This is something that Fido needs to work on and be more transparent about it.
