Phones and Devices

Resolved! Will my phone work on the Fido network?

Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more o...

Resolved! not registered on network

Replaced screen on samsung A10S everything works except cant register on network It seems to see sim card as it shows my phone number etc I have updated the software on the phone. The apn info is all correct put sim card in another phone and it wo...

Resolved! Why did i get a suspension fee of $72?

Fido charged me extra of $72 inclusive of tax, as a 'suspension fee' this month June 2024. That is utter ridiculous even when 0 dollar was carried over from the previous bill. I'm reaching out to this forum to remove the extortionate bill asap. Fid...

Cannot reduce monthly plan only increase

I am now retired and don't require 50 GB data anymore. I told Fido that and was first told you cannot reduce a plan, only increase it. I called back said there was a plan for new customers of 20 GB for $34. I was told this wasn't in my offers so I c...

Plan change pending in perpetuity...

I waited an hour for technical support. Something is blocking and I cant get help on the chat line either (won't connect me with someone just continues to ask me bot questions) . I was told to wait the next day to upgrade my device by a tech support ...