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Resolved! Will my phone work on the Fido network?

Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more of the f...

Cawtau by • Senior MVP
  • 148371 Views
  • 50 replies
  • 22 likes

Resolved! Will Oukitel phone work with Fido?

Hi! I'm planning to purchase this phone but can't digure out whether it would work on Fido network? Looks like the frequences are OK but I'm not sure about LTE and such. The phone is Oukitel K10, but I'm also looking at Oukitel K7 and K10000pro https...

Manoffallout by • I'm a Participant Level 2
  • 4297 Views
  • 7 replies
  • 0 likes

Resolved! No OTA update for Sony phones?

Hi I have an unlocked international version of the xperia x performance. Rogers has had their 8.0 update in December and I see no support for it here at Fido. Is there an update coming for it or do I have to switch carriers.

rawrxd by • I'm a Participant Level 1
  • 1690 Views
  • 2 replies
  • 0 likes

Resolved! Fido Chinook Retail Store customer support

I'm having problem now of my LG G6 handphone, after the unexpected software update, my phone won't open again for use. Visited Fido Chinook retail store and asked help how to revive my phone but the store personnel who attended to me had said nothing...

Resolved! One-Time Fee for Hardware Upgrade

Hi Fido, I am genuinely dissapointed in your website and customer service this time around. Prior to June 2, 2018, I have 2 lines BYOP Post-paid plans with you. I was happy to see that you had great promotions and offers for loyal customers that incl...

sunnyhsu by • I'm a Participant Level 2
  • 2344 Views
  • 2 replies
  • 0 likes

Tethering issue - can connect but no internet access

Hi, While trying to fix an issue with short code message, I found another problem... When I enable tethering (personal hotpot) with current phone ($50/month with 4GB plan), my other device can connect, but there is no internet connection. Please help...

Othersky by • I'm a Contributor Level 1
  • 3212 Views
  • 8 replies
  • 0 likes
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