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Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by Senior MVP
  • 185379 Views
  • 63 replies
  • 22 likes

My automatic payment didn't work

My automatic payment didn't work because my credit card was lock. It is not lock anymore, will Fido try the automatic payment again or i must do it manually on the website? 

soph_gaulin by I'm a participant level 1
  • 560 Views
  • 1 replies
  • 0 likes

Mobile App - Can't see Mobile service data

Hi, Note: I already have a Mobile app with Wifi (internet) account I have moved from Rogers to Fido (Mobile Service) yesterday, When I'm trying to see in Fido My Account application I can't access my mobile service - data, usage. How to get that anyo...

suhailakram9 by I'm a participant level 2
  • 725 Views
  • 2 replies
  • 0 likes

Does Fido offer price protection?

Hello, I purchased a Google Pixel 5 on a two year plan through Costco on November 5th. I noticed today that Fido dropped the price of the device to $20 per month. Is it possible to have my current installment plan ($33.29 per month) adjusted given th...

Emotion94 by I'm a participant level 1
  • 534 Views
  • 1 replies
  • 0 likes

Data Bleeding

Hi, I've been a customer of Fido for 10+ years - just in the last couple weeks i've been having to top up my data. I'm now at 12g and i checked to see how much it would take to send a simple 2 line message via imessage and it wiped our 1.3g. I had no...

Alicia604 by I'm a participant level 1
  • 585 Views
  • 1 replies
  • 0 likes