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E-sim is not getting detected

AmyG
I'm a Participant Level 1
I'm a Participant Level 1

E-sim is not getting detected after the phone was resetted  to last backup point

1 REPLY 1

FidoValerie
Moderator
Moderator

Hey @AmyG !

 

Sorry to learn that you're having trouble setting up your eSIM.

 

Have you already followed the steps listed here?

 

If so, could you please let us know which phone model you're using, so we can better assist you? Smiley