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Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by Senior MVP
  • 191486 Views
  • 63 replies
  • 22 likes

My phone not shipped after 26 days

On black Friday I added another line and phone. Not received any information that the phone that a choose is out of stock.Called 3 times to talk to customer service and still waiting. I open a case on my last call on Dec/21 and the customer service t...

rafaelfufa by I'm a participant level 1
  • 595 Views
  • 1 replies
  • 0 likes

Device discount got removed

I got the deal for the pixel 5 during black friday.There's another new phone plan deal right now and I was told I could change to itSo I did it online but the confirmation shows that it removed the promotion discount for the device also ?

BigChamps by I'm a participant level 1
  • 970 Views
  • 1 replies
  • 0 likes

Pending Upgrade Status

Hello,  I am wondering if I can get some help in regard to a phone upgrade status. My status says upgrade pending and has been saying this for a while now. Can you confirm if the following: /1. Is my order being processed or is there something wrong ...

tmak94 by I'm a participant level 1
  • 1072 Views
  • 1 replies
  • 0 likes

Resolved! Phone upgrade cancellation

Hi, I put in an request for a phone upgrade yesterday. However, I would like to cancel the upgrade. How do I go about cancelling the upgrade?

Vivianne1 by I'm a participant level 2
  • 1373 Views
  • 2 replies
  • 0 likes