May 2021
Hello
I recently upgraded to the Pixel 5 in January and the phone was functioning wonderfully, however the last week or so I have been having issues.
The phone has been dropping a lot of phone calls, and then gets stuck when hanging up the dropped call.
I use this device for work, and i cannot afford to have these dropped calls 2-3 times a day.
Is there a work around or do i have to go through warranty for a replacement?
And, if there's a replacement will it be a refurbished device or a new one? Or is that something i have to go after Google for?
Any help would be greatly appreciated.
Thanks!
May 2021
Unfortunately the network reset didnt help
Will contact customer service next and see what other steps will follow that
May 2021
@sangeet29 contact customer service and ask to do a reset to switch its best to contact them from another phone as your call will be disconnected when they do it. If it does not help a factory reset would be the next step before a warranty claim with Google.
May 2021
Hello @sangeet29,
I'm currently using a pixel 5 myself and haven't experienced this issue.
Make sure your phone app and your software are updated.
Try doing a network reset and you can contact customer service and ask them to do a reset to switch if that does not help do a factory reset. If the problem still persists then you will need to contact Google for warranty repairs whether you get a new or refurbished device is unknown.
May 2021
Hello @KAPABLE-K
I appreciate the feedback, it's good to know that it's not an issue affecting all Pixel users.
I'll try doing a network reset and then proceed from there.
Thanks again!