I ordered a Pacific Blue- 12 pro Max phone from Fido on Feb 4,2021 which the fido representative said that they will give it to me at 0 down payment since I am there loyal customer - otherwise I wasnot buying it. I placed an order and the phone arrived was a silver - 12 pro max. I spoke to the customer care and they send me the correct one with the return receipt for the previous one which I had to go out and submit to the address they sent me on the receipt (they should have picked it up as it was their mistake). Than when I checked my bill there was a 2,726$ (date: March 23,2021)- they charged me full for the phone which again I spent hours on the phone with customer care to resolve this issue. And they said next time I'll see a normal monthly fee which will be around 70$ for the phone. Then next, I checked my account they deducted around $967.47 on which I had to again complaint about and they said they mistakenly charged me down payment which was agreed to be 0 down payment. Than they said they will settle it and transfer it back to my account. Which never came to my bank after waiting for weeks so I checked and they were in my fido account which was never agreed. The agreement was they will return it to my bank account. And when I complaint about this they said they need my credit card details as they cant send it to my debit account. i provided them that and than they called me and said they cant send it to my bank account they will send a cheque which I will recieve after 5 7 days. This is 11th day and I have not recieved anything. I am very upset as to my payment cycle has been also disturbed because of these issues and no one is formally following up.
I need this issue be resolved asap in a professional manner and would like someone to look into my account and take note of incorrect billing. And I would also like to get compensated for all the trouble and unneccesary stress they are putting me through because of lack of the customer support and FIDO system in general.
