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Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by • Senior MVP
  • 206317 Views
  • 63 replies
  • 22 likes

No 4G Data: (

Hi there! I hope that you are all having a nice day! Today my data suddenly showed 3G instead of 4G. I've contacted live chats & telephone support several times and a coupe of restarts had been done, which did not solve the issue. I did everything I ...

ArebesqueX by • I'm a participant level 1
  • 1164 Views
  • 1 replies
  • 0 likes

Resolved! Samsung Galaxy Watch

Hello i recently bought a samsung galaxy smart watch with LTE capability. When will i be able to hook it up through FIDO. I am a long term customer and am eagerly awaiting the date. Can someone please let me know what exactly is going on with smart w...

jugmarker by • I'm a participant level 2
  • 7884 Views
  • 4 replies
  • 0 likes

Resolved! Huawei P30 lite Dual SIM works?

My huawei p30 lite coming with a Fido contract has only SIM1 slot working even the phone itself has two physical SIM slots. Is this because Fido's policy which disabled the slot 2 ?What if I buy a huawei p30 lite from amazon, which claims to support ...

dwj by • I'm a participant level 2
  • 4625 Views
  • 3 replies
  • 0 likes

No mobile data on phone

Hey, I am Ayat. For the last 1 month, I am unable to use the internet from my phone. I have two phones. I have tried to exchange the sim on my both phones. But, it didn't work. Don't know what's happening with the internet, even though I can call any...

Ayat by • I'm a participant level 1
  • 1090 Views
  • 1 replies
  • 0 likes

Resolved! WiFi - Calling always disconnected in non-Fido Device

I have tried every troubleshooting on https://support.apple.com/en-ca/HT203032It still also not connected to WiFi calling! Is there an IMEL Whitelist Database which can put my phone in?Related Post: https://forums.fido.ca/t5/General-Support/Wifi-Call...

qoodanny by • I'm a participant level 2
  • 1458 Views
  • 1 replies
  • 0 likes
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