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Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by • Senior MVP
  • 204161 Views
  • 63 replies
  • 22 likes

Resolved! Cannot access 5G on Fido network

I upgraded to the Samsung A52 5g but my phone only shows LTE. No 5G. Do I need a new SIM card which I never got when upgraded for 5G to work? I know someone on Bell, their phone says 5G. 

Zehlek1 by • I'm a contributor level 1
  • 2372 Views
  • 1 replies
  • 1 likes

Resolved! New phone not billed on account

I just got a new phone as part of the $0 down Fido Payment Program, though it is not showing on my account as part of my bill all I see is my phone plan? Does it take time to show up on my account?

KayleighWard by • I'm a participant level 3
  • 1243 Views
  • 1 replies
  • 0 likes

Resolved! Email confirmation after phone upgrade

Last night I put a request through to upgrade my phone to the Google Pixel 6 (Certified Pre-Owned) for $0 down on the website, I got to the end and was told that it was accepted and that I would get a confirmation email shortly and an email once the ...

KayleighWard by • I'm a participant level 3
  • 1857 Views
  • 3 replies
  • 1 likes

Where is my order?

It's almost 2 weeks now and i recieved nothing yet! The delivery should be 2-5 business days.. im already paying the bill for first month and i'm not using the phone yet!.

tedenerson01 by • I'm a participant level 2
  • 1373 Views
  • 3 replies
  • 0 likes

Resolved! Sms messages not sending on Samsung S10

Samsung s10, sms messages getting a "couldn't send message " failed notice. Happens with multiple contacts. Have rebooted phone and same issue. Data is turned on and I am able to use phone and data with no issue

BrotherOdd by • I'm a participant level 1
  • 1367 Views
  • 2 replies
  • 0 likes
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