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Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by Senior MVP
  • 191926 Views
  • 63 replies
  • 22 likes

Resolved! Hardware delivery delay - 3 weeks and counting

 I upgraded my phone back in November 25, 2020, over the phone by calling customer service. I got an email a week later on December 02, 2020 saying that my order is still being processed and I will be receiving another email when it is shipped. I can...

tanvir161197 by I'm a participant level 3
  • 2823 Views
  • 5 replies
  • 2 likes

Resolved! Enable Wifi Calling on iPhone SE

I have an iphone SE 2020 that was purchased from FIDO last year. Since then i've been unable to enable WIFI calling. I'd called Fido support and they told me that WIFI calling was enabled. After restarting my phone numerous times, and removing and re...

Jung6 by I'm a participant level 2
  • 1601 Views
  • 5 replies
  • 0 likes

Resolved! EMUI 12?

I noticed that emui 12 is around the corner (and actually already deployed for some devices), also Fido stopped selling Huawei devices, but are there any chances to get EMUI 12 for existing devices or are they out of support now? Thanks Erik.

CadErik by I'm a contributor level 1
  • 1074 Views
  • 1 replies
  • 0 likes

Resolved! 4g LTE Hotspot list

I need to replace my ZTE hotspot that died and I tried the new inseego 8000 from Fido, tried two of them actually, and sent them back. The software was so poorly written that most modules fail making it impossible to edit the parameters, password etc...

userme by I'm a participant level 2
  • 961 Views
  • 1 replies
  • 0 likes

Resolved! Phone upgrade

I would love to know why Fido allows you to upgrade  without warning you the phone could take weeks to arrive. This is terrible service for someone who has four lines and have been with fido for years. There was no warning it could take weeks to arri...

Naloniedawn by I'm a participant level 1
  • 1559 Views
  • 2 replies
  • 3 likes