Phones and Devices
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Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by Senior MVP
  • 185392 Views
  • 63 replies
  • 22 likes

Resolved! S23FE android 14 availability ?

Based on your OS upgrade page, Android14 should be available for the S23fe  since December 19 (I assume 2023 ;-). My new s23fe came with android13 (as expected ) but for the OS update request (Setup) this is still the curent release (Android13) ??BTW...

geomer by I'm a participant level 1
  • 266 Views
  • 1 replies
  • 0 likes

Temporary suspension

Hello, I'm looking to put my mobile line on temporary suspension and it looks like the minimum requirement is a 1-month suspension period.  Would it be possible to reactivate the line before the 1 month expires, if in case we need to use it earlier t...

clueless1 by I'm a participant level 1
  • 155 Views
  • 1 replies
  • 0 likes

Resolved! Voicemail Greeting on my Iphone 13

Hello. Ever since I upgraded my iPhone 13 Pro to IOS 17, I've been having issues with my voicemail in that my iPhone now seems to overide my Fido greeting with a standard one. I've tried re-recording my greeting using the app on my phone but it still...

KDWms by I'm a participant level 2
  • 288 Views
  • 2 replies
  • 0 likes

Current Promotions

Hi! Where can I see the current promotions on my account? I tried looking at the fido app but I can only see my monthly plan excluding the discounts. I received an email regarding a change on my account but I did not requested for any. The attachment...