Fido

hchl77

Hi, Issues:1.New Account effective begun when device has not been received yet.2.Price of plan I've signed up is different on the confirmation email. Details:I've placed on order to add a new line to my existing account with a new device on Nov 23, w...

hchl77

Hi, I've just purchase new phone and new plan under my existing Fido account.All order process seems went ok, and i was able to print out the service agreement as well.I've checked the two of agreement checked boxes and clicked on the submit order.Do...

hchl77

Hi @FidoValerie , I've actually contacted Fido rep through live chat and was able to sort things out in a very timely manner. Thanks for your response! Harry

hchl77

Thanks @KAPABLE-K, yes I did through Facebook DM and they've confirmed the correct amount with me.Also very soon after I wrote this post, I've received a shipping confirmation as well, so all should be in a good place now

hchl77

Just got an email and same thing happend to me... I've signed up for $45 12GB plan but the agreement and my online account shows $50 for 12GB... Also I haven't even received my device yet but it shows that the billing starts today.. what's happening....

hchl77

Similar thing happened to me, completed all the processes including shipping info as well as checking off the service agreement and the submit Order button on last Tuesday Nov 23, 2021. Nothing happened, Chat via Fido Facebook DM with Fido speacilst...

hchl77

Hi @KAPABLE-KYes I have and didn't receive the order confirmation email (not regards to shipping email.)I actually contacted the customer rep via Facebook Fido DM and I was able to resolve this issue.They confirmed the order has been received however...

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