Hi, Issues:1.New Account effective begun when device has not been
received yet.2.Price of plan I've signed up is different on the
confirmation email. Details:I've placed on order to add a new line to my
existing account with a new device on Nov 23, w...
Hi, I've just purchase new phone and new plan under my existing Fido
account.All order process seems went ok, and i was able to print out the
service agreement as well.I've checked the two of agreement checked
boxes and clicked on the submit order.Do...
Hi @FidoValerie , I've actually contacted Fido rep through live chat and
was able to sort things out in a very timely manner. Thanks for your
response! Harry
Thanks @KAPABLE-K, yes I did through Facebook DM and they've confirmed
the correct amount with me.Also very soon after I wrote this post, I've
received a shipping confirmation as well, so all should be in a good
place now
Just got an email and same thing happend to me... I've signed up for $45
12GB plan but the agreement and my online account shows $50 for 12GB...
Also I haven't even received my device yet but it shows that the billing
starts today.. what's happening....
Similar thing happened to me, completed all the processes including
shipping info as well as checking off the service agreement and the
submit Order button on last Tuesday Nov 23, 2021. Nothing happened, Chat
via Fido Facebook DM with Fido speacilst ...
Hi @KAPABLE-KYes I have and didn't receive the order confirmation email
(not regards to shipping email.)I actually contacted the customer rep
via Facebook Fido DM and I was able to resolve this issue.They confirmed
the order has been received however...
