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Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by • Senior MVP
  • 204665 Views
  • 63 replies
  • 22 likes

Backorder not indicated at time of purchase

On Fido's website it says "Devices on pre-order or backorder will have longer estimated shipping dates which will be indicated at the time of purchase." However, when I purchased an iPhone 14 thirteen days ago, I received a message that I could expec...

sarah58_ by • I'm a participant level 1
  • 301 Views
  • 1 replies
  • 0 likes

Frustrated with fees

Hi,I have been a customer of Fido for 6 years.In that time I have not ordered any phones via a customer service representative.  Fees for this have on from $35 to now $70.  No problem, I do the work going through the options.  Now there is a $25 fee ...

DAK8014 by • I'm a participant level 1
  • 418 Views
  • 1 replies
  • 0 likes

OS Update Rollout Schedule

Hi, I've been referring to the OS update schedule in the Phones and Devices Library for probably a couple of years or more now but the most recent September update only includes 6 devices as opposed to previous posts which listed all / most Fido devi...

djeffroy by • I'm a participant level 2
  • 596 Views
  • 3 replies
  • 0 likes

May be spam or not

I got a call from Fido saying like promotional offer for mobile nd they sent me a mail like order was booked but unable to complete due to 2 id cards they required nd I unable to provide the id card nd the mail i got is from info@fidomobility.comCan ...

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