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Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by • Senior MVP
  • 206571 Views
  • 63 replies
  • 22 likes

unfortunately we cannot complete your call as dialed

I am not able of make or receive calls from my fido number. This problem started occuring today only. unfortunately we cannot complete your call as dialed.I am using Samsung Galaxy s20-5g. Help resolve this issue asap. This is the what I hear when I ...

Activation of Line Challenges

I accidentally selected the wrong date to activate my new iphone. The phone is set to activate on December 3, but arrived today. Fido is unable to change this date until my billing period starts. Any suggestions?

Lisab3 by • I'm a participant level 1
  • 159 Views
  • 1 replies
  • 0 likes

Run Around & Rudeness

I called into Fido 3 days ago informing that a competitor had sent me a very strong Black Friday offer - a new-ish refurbed iPhone and 20 Gb of data all for $40/mo. I really don't need the 20 Gb of data - use less than half of my current 10 Gb but co...

smwmson by • I'm a participant level 1
  • 135 Views
  • 1 replies
  • 0 likes

Resolved! SIM car limiting 4G and 5G

I have been a FIDO customer since 2021. I have a Motorola Edge 2021I need to know how to find out if my SIM card is limiting my access. Since 2021, I have never seen the 4G or 5G network options on my phone.I know the phone is capable of receiving 4G...

hpieri by • I'm a participant level 2
  • 456 Views
  • 5 replies
  • 0 likes
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