OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Conversations
Resolved! Will my phone work on the Fido network?
Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more o...
International Plan
I will be in the US for most of the next 2 years and want to keep my number. I understand that Rogers has a plan that will accommodate that. Does Fido? Can't see it and can't contact customer service.
Resolved! Price drop
Got a new phone + plan . 2 weeks later the price of the device drpped.What can i do?
Resolved! Hello, I'd like to view my data dashboard
Hello, I'd like to view my data dash board. but it appears like that "Usage details not available". Does it mean that I've already used all of the data and I don't have usuable data any more? I would appreciate if you send an answer to my emai...
Dispute Over Suspension Charges and Removal of Discount
I am writing to request clarification and dispute recent changes to my billing for mobile number *******2072. I voluntarily suspended my line starting January 22, 2025, under the assumption that I would be charged a reduced fee during the suspension....
Annual price increase for "improved" services
In the last two years Fido has implemented an increase of $2 in 2023 and now $3 in 2024 for "improved" services. Exactly what are these improved services that require an across the board increase, nobody really knows. Have I experienced any improveme...
