apple watch series 4

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I'm a Participant Level 1 chrisliu0424
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apple watch series 4

Apple just announced Apple watch series 4 yesterday!

 

For the GPS+Cellular, they support Rogers in this generation, since Rogers and Fido are the same company, does Fido support series 4 too?

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Re: apple watch series 4

Hey @chrisliu0424

 

Welcome to the Community Smiley

 

We don't support Apple Watch.

 

We anticipate a lot of excitement around the new iPhone models and that is what we're focusing on. As of now, we don't have any updates on whether or not we would carry/support Apple Watch in the future. I'd suggest you keep an eye on fido.ca for updates on our products and services.

 

That said, you can buy the Apple Watch and pair it with a compatible iPhone using Bluetooth or Wi-Fi, but not our LTE network. 

 

Hope this clarifies!

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Message 1 of 77
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I'm a Participant Level 2 Jamie3
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Re: apple watch series 4

When will you announce esim Support for the Apple Watch Series 3&4 & new iPhones. I need an answer besides shortly. I think everyone here wants a date

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Message 11 of 77
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I'm a Participant Level 1 Bendhiman
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Re: apple watch series 4

I think it is absolutely rediculus that Rogers/Fido are essentially the two companies are the same and the Fido portion of the company will not offer the service. Considering it is a simple as checking a tick box for all the Fido customers to get the same service as Rogers Clients. I will have to think about staying with Rogers/Fido it think this is a huge miss for your company. 

 

 

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Message 12 of 77
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I'm a Participant Level 1 wallycelli
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Re: apple watch series 4

Now is obvius Fido don't support Apple Watch 4 and will not support it in the short term.

 

Right now I'm on contract, but as soon as the contract ends, I will switch to a provider supporting the Apple Watch LTE.

 

It's true that price is an important variable in when deciding service provider, but quality also plays a roll. Not giving support to a device that IS SUPPORTED by the network infrastructure Fido uses, is a big miss in service quality.

 

Also, I find very insulting that Fido answers about their support to the new iPhones when people are asking about the Apple Watch 4. 

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Message 13 of 77
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I'm a Participant Level 2 Tomlaf
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Re: apple watch series 4

I'm an older client (15 yrs or so) and I'm getting tired of "we don't have news about it", "we ask our manager about it" or all the similar response we are getting in the last year. 

The question is becoming simple : will Roger (the parent corporation that has the network equipment, control the marketing, etc.) allows Fido customer to have access to new technologies at the release date ? 

It was iPhone X last year, eSim this one, will it be the same with 5G network in 2 years ?

If the view of the corporation is that Fido is a lower technical service provider at a lower cost than Roger, please just say it so we can make our selection of providers based on our need.

As the network is compatible with it, I really don't see other reason to limit access, but I'm may be missing something. 

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I'm a Participant Level 1 mfinn
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Re: apple watch series 4

All a very good discussion. 

 

It's clear that Fido needs to address this now, otherwise it's customer base will start acting. 

 

Customer's simply deserve to know what their provider will offer.  If this were cutting edge technology (eSim / Apple Watch), a delay is understandable.  But a full year of 'more to come' is unessesary and (frankly) rude to the customer. 

 

The real head scratcher is that the infrastructure exists AND customers are actively requesting to use an additional paid service.  Take this as a gift FIDO - you'll generate more revenue and please your existing customers.

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I'm a Participant Level 1 DBA
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Re: apple watch series 4

Another long term customer (15+ years) left holding the bag.

 

Customer service says no support for the AW4.

 

No information on when it can be ordered, or if it will be offered.

 

I'm getting tired of being treated like a second class citizen when I've been a loyal customer for this long.

 

Fido runs on the same network as Rogers, and Rogers supports the AW4... someone please explain to me how this makes any sense?

 

 

 

 

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Message 16 of 77
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I'm a Participant Level 3 Legacy40k
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Re: apple watch series 4

Same boat, I've been with fido for 8+ years. I've already ordered an apple watch from Apple. If Fido doesnt' get support by the spring I'll switch to Telus, who has a better network anyhow.  I don't mind carrying my phone on me in the winter with a jacket, but being able to leave my phone behind when I'm cycling in the spring will be nice.

 

Rogers is supporting it, Fido uses the same network, so the infrastructure is there. Even if Fido doesn't sell the watch they should support it's use. Not supporting it is basically just saying - Hey customers, we don't want you to gice us more money to support our ESIM network upgrade.

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I'm a Participant Level 2 mikemikemike
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Re: apple watch series 4

I'm leaving Fido after 10 years this week when my Apple Watch arrives. Too bad, I was happy with the services and price. I'd perhaps wait a month or two if somebody, anybody at Fido had a clue. I called customer and the CSRs -- I was handed over to someone who was supposed to know something -- resorted to guessing (they weren't even aware that Rogers was supporting the AW). Here in the forum, the Fido reps gloss over the lack of support and info by telling us that we can still use our Apple Watch with our iPhones! No. Kidding.

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Message 18 of 77
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I'm a Participant Level 1 BJD
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Re: apple watch series 4

Agreed, I called in and had the same experience.  How is it "I" the consumer has more info on the technology that they could support than the people on the other end.  I will say I have always had great customer service in the past but it is a little odd not to communicate these things with staff. 

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Message 19 of 77
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I'm a Participant Level 1 A115
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Re: apple watch series 4

It’s ridiculous that cellular is not supported and Fido is not even planning to do so in near future?!? 

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