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PUK code

kevins
I'm a Participant Level 3
I'm a Participant Level 3

I was trying to set up my sim lock and it wouldn't let me do it now my phone is PUK locked, i can't call Fido cause it want the code

 

 

 

***Edited to add labels***

21 REPLIES 21

Anureetkaur1161
I'm a Participant Level 2
I'm a Participant Level 2

I need a puk code. Actually my SIM card didnot work 

Atra
I'm a Participant Level 1
I'm a Participant Level 1

I need puk code my sim is locked

Felixbrousseau
I'm a Participant Level 2
I'm a Participant Level 2

same

 

Hi @Atra

 

You can find the solution for this thread right here. You will need to contact us if you need your PUK code. 🙂



Felixbrousseau
I'm a Participant Level 2
I'm a Participant Level 2

I have the same problem and when i try to call they ask me for my 8 number code. what is that?

azou
I'm a Participant Level 1
I'm a Participant Level 1

it doesn't work 

 

Hey azou and welcome to the Community.

 

Are you having trouble with your phone? Is it asking for a PUK code?

 

Let me know.

 



Puccode
I'm a Participant Level 2
I'm a Participant Level 2

Yes I’m having trouble access my puc code 

Hello @Puccode and welcome to the Community Smiley

We can help you with that. I'm sending you a PM to get this looked into.


Talk to you soon.



ZackRoberts
I'm a Participant Level 2
I'm a Participant Level 2

Where is my PUK code?

Hey @ZackRoberts

 

I'll send you a PM so that we can help you with this.

 

Talk to you soon!



Hello,

 

I just wanted to update this thread since retrieving the PUK code is no longer an available option by logging in on My Account on Fido.ca.

 

If you need the PUK code, you would need to get in touch with us here so we can check it out for you.



Felixbrousseau
I'm a Participant Level 2
I'm a Participant Level 2

I need my PUK code. but when i try calling it ask for a 8 number code 

 

Hello @Felixbrousseau,

 

Welcome to the community! 

 

You can find your PUK code directly on your online profile.

 

When you're on the overview of your selected phone number, you can scroll down and you should see ''Retrieve PUK code'' under quick actions.

 

Hope this helps! 

 



FidoMegan
Former Moderator
Former Moderator

Hi Kevins! 

 

You can get your PUK code by logging into your My Account on fido.ca. If that doesn't work let me know and I'll be able to help you with it. 

 

Aslo, if you enter the wrong PUK 10 times, your SIM card will be blocked and you'll need to get a new one. 



Anureetkaur1161
I'm a Participant Level 2
I'm a Participant Level 2

Please help me 

Hey there @Anureetkaur1161, welcome to the community!

 

We will be sending you a DM, in order to help you out!

kevins
I'm a Participant Level 3
I'm a Participant Level 3

I logged into my fido and can't find where the PUK # is there

 

FidoMegan
Former Moderator
Former Moderator

Once logged in to My Account on fido.ca, on the left hand side under "My Fido Service" you should see a section called "My Phone".  There you have an option called "Retrieve PUK Code". Click this link and you'll be directed to a new page which will provide you the PUK code. 

 

 

Let me know if you still need help Smiley 



kevins
I'm a Participant Level 3
I'm a Participant Level 3

Iwent and got the code and it saying it's the wrong code