PUK code

[kevins]

I was trying to set up my sim lock and it wouldn't let me do it now my phone is PUK locked, i can't call Fido cause it want the code

***Edited to add labels***

[Anureetkaur1161]

I need a puk code. Actually my SIM card didnot work 

[Atra]

I need puk code my sim is locked

[Felixbrousseau]

same

[FidoVanessa]

Hi @Atra! 

You can find the solution for this thread right here. You will need to contact us if you need your PUK code. 🙂

[Felixbrousseau]

I have the same problem and when i try to call they ask me for my 8 number code. what is that?

[azou]

it doesn't work 

[FidoKenny]

Hey azou and welcome to the Community.

Are you having trouble with your phone? Is it asking for a PUK code?

Let me know.

[Puccode]

Yes I’m having trouble access my puc code 

[FidoKenny]

Hello @Puccode and welcome to the Community

We can help you with that. I'm sending you a PM to get this looked into.

Talk to you soon.

[ZackRoberts]

Where is my PUK code?

[FidoJulien]

Hey @ZackRoberts

I'll send you a PM so that we can help you with this.

Talk to you soon!

[FidoClaudia · Accepted solution]

Hello,

I just wanted to update this thread since retrieving the PUK code is no longer an available option by logging in on My Account on Fido.ca.

If you need the PUK code, you would need to get in touch with us here so we can check it out for you.

[Felixbrousseau]

I need my PUK code. but when i try calling it ask for a 8 number code 

[FidoAnthonyZ]

Hello @Felixbrousseau,

Welcome to the community! 

You can find your PUK code directly on your online profile.

When you're on the overview of your selected phone number, you can scroll down and you should see ''Retrieve PUK code'' under quick actions.

Hope this helps! 

[FidoMegan]

Hi Kevins! 

You can get your PUK code by logging into your My Account on fido.ca. If that doesn't work let me know and I'll be able to help you with it. 

Aslo, if you enter the wrong PUK 10 times, your SIM card will be blocked and you'll need to get a new one. 

[Anureetkaur1161]

Please help me 

[FidoDaniela]

Hey there @Anureetkaur1161, welcome to the community!

We will be sending you a DM, in order to help you out!

[kevins]

I logged into my fido and can't find where the PUK # is there

[FidoMegan]

Once logged in to My Account on fido.ca, on the left hand side under "My Fido Service" you should see a section called "My Phone".  There you have an option called "Retrieve PUK Code". Click this link and you'll be directed to a new page which will provide you the PUK code. 

Let me know if you still need help  

[kevins]

Iwent and got the code and it saying it's the wrong code