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Phone is requesting for PUK code?

Fido3289
I'm a participant level 1
I'm a participant level 1

Well, I really don't know why my phone is requesting for one, but I just don't know how to fix this problem. It says that the network is locked and I need a code to unlock it. Help? Sad

8 REPLIES 8

Prabhjeetsingh
I'm a contributor level 1
I'm a contributor level 1

what i do know i dont no puk code

FidoJudhy
Former Moderator
Former Moderator

Hello Fido 3289,

You may contact customer service to request the PUK code to be given to you.

Once they do, you can also write it down somewhere safe as it will remain the same in the future (unless you change SIM cards).

You can get in touch with customer service here

I hope this helps Smiley



Prabhjeetsingh
I'm a contributor level 1
I'm a contributor level 1

they are not taking my call please help me

Hello @Prabhjeetsingh 

Like what was explained in the solution in this thread, it will be important to contact our customer service to get the PUK code.



mutlekamrov
I'm a participant level 1
I'm a participant level 1
hi i need a puk code to unlockmy phone, may I have one

Hey mutlekamrov,

You will need to call customer service for them to provide you with a PUK code.

Our contact information is within my previous post to this thread.

Let me know if you need further assistance!


Prabhjeetsingh
I'm a contributor level 1
I'm a contributor level 1

please if you can do some thing help please tell i have work tommorow moring and my sim is not working if not do anything i will change my sim

Hello Prabhjeetsingh,

 

  I replied to your other post here.

 

Hope this helps 😀

 

Cheers