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Phone is requesting for PUK code?

Fido3289
I'm a Participant Level 1
I'm a Participant Level 1

Well, I really don't know why my phone is requesting for one, but I just don't know how to fix this problem. It says that the network is locked and I need a code to unlock it. Help? Sad

 

 

 

 

***Edited to add labels***

3 REPLIES 3

FidoJudhy
Former Moderator
Former Moderator

Hello Fido 3289,

You may contact customer service to request the PUK code to be given to you.

Once they do, you can also write it down somewhere safe as it will remain the same in the future (unless you change SIM cards).

You can get in touch with customer service here

I hope this helps Smiley



mutlekamrov
I'm a Participant Level 1
I'm a Participant Level 1
hi i need a puk code to unlockmy phone, may I have one

Hey mutlekamrov,

You will need to call customer service for them to provide you with a PUK code.

Our contact information is within my previous post to this thread.

Let me know if you need further assistance!