Fido just delivered a new iPhone with a new SIM card to me. I want to switch from my old SIM card to the new one. I tried it so many times online in My Account but it keeps telling me that "your old SIM card is invalid". Can anyone help me solve this problem? Thank you!
Did you get a chance to test it from a different browser? You also want to make sure that there are no spaces before or after your SIM card number for this to go through properly.
Let us know if it works with a different browser and if you get another error message, I can send you a PM so we can take a closer look together.
Hi .I got new phone and sim card .But not able to activate the new SIM using My account ot says "
Thanks for confirming!
Are you trying to activate the SIM card on the same number the new phone was purchased on? The SIM card is linked to the number the phone was bought on, even if it's not active. This means that if you want to use it on a different line on the account it will not work.
Let us know and we'll go from there! Keep in mind that if your old and new phone take the same size SIM card then there is no need to activate the new one, just pop the old SIM into your new phone