SMS/mms are slow

SMS/mms are slow

SMS/mms are slow

Mgleboff
I'm a Participant Level 3

SMS/mms are slow

Why is sending sms and mms very slow sending and I don’t receive all messages in my Samsung galaxy s7? I’ve tried texting my own number and never received it. 

I have also reset my device twice and it never did anything either. 

10 REPLIES 10
FidoMaria
Former Moderator

Hi @Mgleboff & welcome to the Community!

 

How long has this been going on for? Have you had the chance to test your SIM card in a different phone?

 

Let me know. Smiley



Mgleboff
I'm a Participant Level 3

Since I received the phone last week from Fido. I’ve reset it and nothing. Fido has rest network settings on there end a few times and doesn’t do anything! My SIM card works proper in another phone. 

FidoStephane
Community Specialist

I'm baffled. 

 

Anyone else on the Community experience this? Any ideas? 

 

@Mgleboff: All your other services are fine? It's just sms and mms?

 

Is it possible a third party app may be interfering? 



skilz
I'm a Participant Level 1

Same on my Galaxy S7 Silver Titanium, i got it used and unlocked from Virgin mobile. The sms and mms are slow they take like 5 or 6 secs or more. I went to the Fido outlet in a nearby mall, they dont know about the issue(no technical or IT people, just retailer-ish) , and claim that its an old phone.😐.

FidoAmanda
Former Moderator

Hey @skilz

 

Welcome to the Community!

 

From what I can tell, it sounds like your MMS and SMS are functioning as it should. It it normal for there to be a delay of a few seconds for messages to be transmitted, especially in the case of MMS that need to be downloaded. 

 

That said, Have you tested your SIM card in another device, a Fido phone, to see if there is any change in how your SMS/MMS are sent/received?

 

Let us know!



Mgleboff
I'm a Participant Level 3

Yes it seems to be only sms and mms. Fido is replacing my phone cause they think it’s the software.. since trouble shooting didn’t do anything. 

@Mgleboff Alright, keep us posted!



Was this resolved @Mgleboff? Let us know how, I'm sure the info will be helpful to others! 



Superman
I'm a Participant Level 1

Fido slows down transmitting MMS when you're behind in your bill (I'm speaking about those with the free MMS plan but get charged for SMS - yes, I found that out the hard way) roughly as follows:

 

Current with your bill: ~90-100% of MMS go thru the first time without resending

One month behind:~50-75% of MMS will   "         "        "       "

Two months behind: ~25-50% of MMS go thru the first time   "         "        "       "

Three months or over: almost all sent MMS get stuck at 'sending' and won't be transmitted (maybe 1% will go thru and resending doesn't help here).

Bring your bill back to no more than one month behind: MMS will work again

 

In all my years with Fido, the above seems to always be the pattern (%'s listed above are very approx.).

 

I've never had an issue with my SMS's not going thru but even with the free MMS plan you will still be charged .20¢/ea.per message.

 

I do not have a data plan.

 

OP, were you behind in your payments?

FidoThomas
Moderator (inactive)

Hey Superman,

 

Welcome to the Community Smiley

 

I'm not sure where you got those numbers, but I can assure you that's not the case.

 

If you have a past due amount, there is a process that we follow. It depends of the tenure of the account, the amount due and the general credit score. 

 

It's possible that following a missed payment your data access is suspended, we won't slow down the transmission of your MMS.

 

If you're experiencing a situation were you're getting failed messages when sending your MMS, it would be good to contact us! We'll look into it with you Smiley