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Unregistered SIM Card

Zuber1
I'm a Participant Level 1
I'm a Participant Level 1

Getting error with new phone and simple card. Phone has message that not registered sim. Any help

6 REPLIES 6

patrickchan
I'm Experienced Level 1
I'm Experienced Level 1

hi

your message means that your simcard is not activated (either new card or used card), i suggest goto Fido store and get simcard from them, they can activate it very quickly. should be free sim card if you are existing customer. 

akseerna
I'm a Participant Level 1
I'm a Participant Level 1

Hi, 

My phone has been working for months and it now, suddenly, shows unregistered SIM. 

Please advise.

 

Thanks

Hey @akseerna!

 

Were you able to get this sorted out?

 

Let us know!



Hey akseerna! Thank you for joining the community and welcome. Smiley 

 

I see! Have you tried restarting the phone? Does this happens when inserting the SIM card in another compatible phone? 



KAPABLE-K
MVP MVP
MVP

Hello @Zuber1,

 

Did you get the phone and SIM from a store or was it mailed to you?

 

If it was mailed to you then you will need to register the new SIM card in order for it to work.

Follow the instructions here



Hey @Zuber1,

 

Is everything alright with your SIM card now? Did activating the SIM like KAPABLE-K suggested help?

Let us know Smiley